174
Other Issues
The Problem
Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV. The bottom, however, may feel hot to the touch after extended
use. Children watching TV need constant adult supervision to prevent them from
touching the TV. This heat, however, is not a defect and does not affect the TV's
functionality.
The picture won’t
display in full screen.
HD channels will have black bars on either side of the screen when displaying
upscaled SD (4:3) content.
Black bars will appear at the top and bottom of the screen when you watch
movies that have aspect ratios different from your TV.
Adjust the picture size options on your external device or set the TV to full
screen.
The "Mode Not
Supported" message
appears.
The output resolution of the attached device is not supported by the TV. Check
the supported resolutions of the TV and adjust the external device’s output
resolution accordingly.
The Subtitle item in the
TV menu is grayed out.
You cannot select the
Subtitle
menu if you have selected a source connected
to the TV via HDMI or Component connections. To view subtitle, turn on the
external device's subtitle function.
The TV smells of plastic.
This smell is normal and will dissipate over time.
The
Signal Information
option under
Self
Diagnosis
isn't activated.
Verify that the current channel is a digital channel.
The
Signal Information
is only available for digital channels.
The TV is tilted to the
side.
Remove the base stand from the TV and reassemble it.
The
Broadcasting
option
has been deactivated.
Broadcasting
is only available when the
Source
is set to
TV
.
The
Broadcasting
menu cannot be accessed while watching TV using a cable
box or satellite receiver.
Certain
Broadcasting
menus cannot be accessed while recording or while the
TimeShift operation is in progress.
The settings are lost
after 5 minutes or every
time the TV is turned off.
If the
Use Mode
is set to
Store Demo
, the TV's audio and video settings are
automatically reset every 5 minutes.
Change the
Use Mode
(
MENU
>
Support
>
Use Mode
) to
Home Use
.
There is an intermittent
loss of audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If you are mounting
the TV to a wall, we recommend using cables with 90-degree connectors.
There are small particles
on the TV's bezel.
This is part of the product’s design and is not a defect.
The PIP menu is not
available.
PIP
functionality is only available when you are using an HDMI or Component
source.
