Samsung GQ49Q8 Series, Руководство по обслуживанию

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4-5. Network
<TV> <Router> <Internet>
„
TV to Router " Failure "
9
Check
Network Status
Check
Network Status (TV Router Internet)
9
Wired & Wireless MAC Address in Customer Support Menu.
• No Wired MAC Address : Replace Main Board .
• No Wireless MAC Address :
9
Module cabling & voltages from Main Board.
• If operating voltages are OK but signal missing.
9
Replace WiFi Module (WiFi/Bluetooth Module).
9
Proper security passcode
9
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
• Try another source (Hot spot or Test Router)
9
Check related Bulletins.
9
Check Factory Mode → SVC → Info → WiFi Error Count (replace module for high error counts).
„
Router to Network " Failure "
9
Check
Network Status
Check
Network Status (TV Router Internet)
• Instruct the customer the TV has proper connection to the router and is likely OK.
9
Check other devices using network are OK. If they test OK this does not mean the TV should be working.
• Try another source (Hotspot) to test/show TV Network operation.
4-10
4. Troubleshooting