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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your earbuds.
Your earbuds do not work
•
The battery may be completely discharged. Charge the battery completely before using
the earbuds.
•
If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud
may not work. If you do not hear a sound informing you that the earbuds are detected,
remove the earbuds from your ears and put them in again.
•
If the touchpad does not recognise the earbuds or they do not work, you can press and
hold the Power button to turn off and restart the earbuds.
Another Bluetooth device cannot locate your earbuds
•
Check the direction of each earbud, correctly insert them into their corresponding slots in
the charging case, and close it. Then, press and hold the charging case’s Connect button.
•
Ensure that your earbuds and the other Bluetooth device are within the Bluetooth
connection range (5 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
