4-5. Network
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
<TV>
<Router>
<Internet>
4-5-1. Checking the Internet connection status
£
Settings
£
General
£
Network
£
Network Status
TV to Router "Failure"
1.
Select the
Network Status
menu.
– View the current network and Internet status.
<Network Status :
TV
Router
Internet>
2.
Check the items.
9
Wired & Wireless MAC Address in
Customer Support
Menu.
→
No Wired MAC Address: Replace Main Board.
→
No Wireless MAC Address:
9
Module cabling & voltages from Main Board.
→
If operating voltages are OK but signal missing.
→
Replace WiFi Module (WiFi/Bluetooth Module).
9
Check the security passcode.
9
Check Wi-Fi signal strength at TV (use WiFi Analyzer or similar App).
→
Try another source (Hot spot or Test Router)
9
Check related Bulletins.
9
Check
Factory Mode
→
SVC
→
Info
→
WiFi Error Count
(replace module for high error counts).
4-25
4. Troubleshooting