4-4. Audio
•
Source
£
Main Board
£
Speakers
Source
•
The picture is good but there is no sound.
9
Set Sound Output to TV Speaker.
→
£
Settings
£
Sound
£
Sound Output
•
The speakers are making an odd sound.
9
Run Sound Test.
→
£
Settings
£
Support
£
Device Care
£
Self Diagnosis
£
Sound Test
•
If Sound Test Fails (Missing/Noisy Audio)
9
Speakers (compare resistance/quality)
9
Main Board /Connector/Cable
9
With external Audio Generator (device or App)
9
Compare audio level out to speakers with multi meter.
→
Replace defective Speakers or Main Board or Cable
•
If Sound Test OK
9
Audio Source & External Cables
9
Other Inputs
•
Optical Digital Out Errors
9
Red light from Optical Digital Out.
→
If missing replace Main Board
Main Board
•
No HDMI Audio
9
Source / HDMI Cable
→
Swap with other HDMI Inputs/Sources.
→
Perform
EDID Write
in Factory Mode (Can restore missing HDMI Audio).
9
Bulletins and Latest firmware on TV.
→
If not restored replace Main Board
→
Check Audio Format PCM/Dolby based on external Receiver
•
ARC Issues
9
HDMI Cable is input to the ARC Designated HDMI port.
9
ARC (HDMI Control) is enabled on the external Receiver.
•
Bluetooth Audio "Sound Share" Connection Issues
9
Sound Bar is in TV Mode.
→
To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-24
4. Troubleshooting