Washing machine vibrates or is too noisy
• Make sure the washing machine is set on a level surface. If the
surface is not level, adjust the washing machine feet to level the
appliance (see page 3).
• Make sure that the shipping bolts are removed (see page 3).
• Make sure the washing machine is not touching any other object.
• Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
• Make sure the drain hose is not squashed or bent.
• Make sure the water hose mesh filter is not clogged (see page 13).
The Door Open button does not work (F1215J, F1015J,
F815J)
1. Disconnect the power plug from the power
supply.
2. Remove the water from the washing machine.
3. Use a screwdriver to pop off the plastic base
cover. Set it aside.
4. Locate the orange plastic tab and pull forward to
open the door.
Understanding error messages (except for F611)
Error displayed
Solution
Close the door.
• Make sure the source water faucet is
turned on.
• Check the water pressure.
• Clean the debris filter.
• Make sure the drainage hose is
installed correctly.
Laundry load is unbalanced; loosen any
tangled laundry.
If only one item of clothing needs
washing, such as a bathrobe or jeans, the
final spin result might be unsatisfactory
and an "E4" error message will be shown
in the display window.
• Check the end of the drain hose is too
low. (Make sure the holder of drain
hose in the back is intact)
• Check the end of the drain hose is
submerged in water.
Before contacting After-Sales service:
1. Try to remedy the problem (See "Troubleshooting" on this page).
2. Restart the programme to see if the fault is repeated.
3. If the malfunction persists, call after-sales service and describe the
problem.
Troubleshooting
14
Troubleshooting
