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reference

179

reference

178

customers should call

345

from their Orange Phone or

07973 100 345

from any other phone and Business

Solutions customers should call

158

from their Orange

phone or

07973 100 158

from any other phone.

13.2 If your queries or complaints regarding this Insurance are

not satisfied, you can in the second instance write to

Product Insurance, Orange PCS, Senhouse Road,

Darlington, DL1 4YG.

13.3 If you are not satisfied with the way a complaint has been

dealt with you should write to HSBC Insurance Brokers

Limited, Quay West, Trafford Wharf Road, Manchester,

M17 1PL.

13.4 If you remain dissatisfied, HSBC Insurance Brokers as a

member of the General Insurance Standards Council is

also a member of a registered independent dispute

resolution scheme. They will advise you how you can

contact this scheme.

13.5 Insofar as general Insurance products are concerned

Orange is monitored by HSBC Insurance Brokers

Limited who are members of the General Insurance

Standards Council.

12 claims

12.1 To make a claim under this Insurance you should call

150

from your Orange pay monthly phone or

07973

100 150

from any other phone if you are a pay monthly

customer. Pay as you go customers should call

451

from their Orange phone or

07973 100 451

from any

other phone. Small Business customers should call

345

from their Orange phone or

07973 100 345

from

any other phone and Business Solutions customers

should call

158

from their Orange phone or

07973 100 158

from any other phone. Your claim

will be handled fairly and promptly.

12.2 In certain circumstances, particularly where there is a

dispute over your claim Orange may refer the matter to

independent Chartered Loss Adjusters for investigation

and review.

13 complaints

13.1 If you have any queries or complaints regarding this

Insurance you should in the first instance address this to

Orange. Call

150

from your Orange pay monthly phone

07973 100 150

from any other phone. Pay as you go

customers should call

451

from their Orange phone or

07973 100 451

from any other phone. Small Business

Содержание E800

Страница 1: ...guide to using your Samsung E800 ...

Страница 2: ...th Orange The getting started section of this guide will take you through inserting your SIM Card and using the main features of your phone for the first time The guide shows you more about specific applications and services as well as how to use your phone s more advanced features the future s bright the future s Orange welcome ...

Страница 3: ...ach a picture or sound 73 group text messages 74 text message templates 75 to read a text message 76 contents getting started register with Orange 10 insert your SIM Card 12 plug in and charge 13 outside your Samsung E800 14 lock your keys 18 your Home screen 19 soft keys 20 explore the menus 21 make your first call 23 receive your first call 24 adjust the volume 25 create your first contact 26 cr...

Страница 4: ...index index 226 contact Orange 232 Orange Photo Messaging Photo Messaging 80 take a photo 80 zoom in 81 take a self portrait 81 options when you take a photo 82 send a photo message 83 using the camera options 84 have a look at your photos 87 browse your photo albums 87 receive a photo message 88 Orange Multi Media services Orange World 90 create your own Orange World 91 find your way using Orange...

Страница 5: ...1 getting started ...

Страница 6: ...urn your phone off and back on again to enable it to make your first call And lastly When you apply to register on the Orange network you and Orange agree to be bound by the Orange terms and conditions set out in this guide You may want to take time to read and consider them before you register 11 register with Orange 1 Find the IMEI number on the sticker inside your Samsung E800 You may need the ...

Страница 7: ...nto your phone If it is not in your phone or your box please return to the shop that you bought the phone from and ask for a SIM Card 2 Remove the SIM Card from its plastic surround by carefully pushing it out Its contacts are easily damaged so take care when doing this and try to avoid touching them 3 Remove the battery cover Insert your SIM Card between the two grooves starting with the square e...

Страница 8: ...your Contacts homepage accessory connector socket 14 outside your Samsung E800 clear key To clear text when writing a message or entering a contact volume keys Turn the volume up and down switch on end a call Press and hold for approximately three seconds to switch your phone on press to end a call or press when busy to put a call to your Orange Answer Phone Press to return to the Home screen at a...

Страница 9: ...s camera lens Take photos to send as Orange Photo Messages or store on your phone 16 outside your Samsung E800 camera key When your phone is open press and hold to open your viewfinder and to take a photo headphones socket Lift and peel back button to plug in your headphones ...

Страница 10: ...history Messages Camera To access these features simply scroll to the specific icon using the navigation pad and press in the centre of the pad 19 your Home screen It s a good idea to lock the keypad to avoid making calls by mistake To lock the keypad slide the E800 until it clicks together You will see Keypad Locked in the display To unlock the keypad slide the E800 into the open position 18 lock...

Страница 11: ...their details Games Test your skills with SnowBallFight and Bubblesmile Phone settings Personalise your phone to suit your lifestyle Camera Take photos and either send or keep them on your phone On your display you will see which features the soft keys control From the Home screen will access the Menu while accesses your Address book From inside the menus the soft key functions change according to...

Страница 12: ...ntact you want press OK to view the number Press to make the call Messages Send Orange photo messages and text messages to your friends Wap Connect to the Orange portal for the latest updates and information on your service Orange Plus Orange Plus contains special updates designed for your E800 Updates include lottery updates weather forecasts horoscopes and Stock Market information plus links to ...

Страница 13: ...early To adjust the volume 1 Locate the volume control button on the left hand side of your phone 2 To increase the volume press the top arrow and to decrease it press the bottom arrow 25 adjust the volume When your phone rings press to answer the call 24 receive your first call ...

Страница 14: ...include spaces or brackets ie 447912345678 While entering the contact s details press for a space and to change between upper case and lower case To enter a symbol or change from numerical entry to text entry press and hold the key 26 create your first contact 1 To add a new contact to your phone s memory from the Home screen press Contacts then scroll to and select Add entry 2 Enter the informati...

Страница 15: ...l to in your Home screen and press Alternatively press and hold the camera key on the side of your phone 2 Your screen automatically becomes a viewfinder which moves with you as you move your E800 Using the navigation pad press to the left and right to control the brightness and press the top and bottom to zoom in and out 3 When you are ready to take a picture press the soft key under You can also...

Страница 16: ...ressing Contacts Once it has gone the words Message Sent will appear on the next screen 1 From the Home screen press Menu scroll to and press Short message followed by Create 2 A blank screen will appear 3 You can enter text on your phone immediately using predictive text T9 30 send your first text message 4 With predictive text you only need to press the key for a letter once So for example to wr...

Страница 17: ...age and follow the links Find is a very useful feature to help you wherever you are find your nearest restaurant pub post office cash point taxi service and more access more than a thousand wap sites official football club sites and their unofficial fanzines plus celebrities and auction sites find a phone number and even use Google search access your Orange Email account to keep in touch wherever ...

Страница 18: ...2 making calls 34 ...

Страница 19: ...cond incoming call 2 To accept the new call press The first call is automatically put on hold making calls 37 choose whether you answer a call or not When your phone rings press to answer the call Alternatively press to send the call to your Answer Phone To end a call press redialling a number If you call someone and get disconnected or forget to tell them something you can call them straight back...

Страница 20: ...ss the call key again to call the number back making calls 39 3 To swap between the two calls simply press Swap You can reactivate the call whenever you want to by pressing Retrieve To make a call while you have a call in progress 1 Put the current call on hold by pressing Hold 2 Make the second call in the normal way 3 Alternatively enter the phone number that you want to dial or look it up in th...

Страница 21: ...r people while you re out and about To activate Conference Calling call customer services on 150 from your Orange phone or 07973 100 150 from any other phone There is no charge but you may be asked for a refundable deposit You will receive a SIM update when the service has been activated Turn your phone off and back on again To start a conference call 1 Call someone in the usual way The display wi...

Страница 22: ...ll 451 from your Orange phone While your number is hidden you will not be able to see the Caller id of any incoming calls making calls 43 keep your business and personal lives separate by using two different lines not available to pay as you go customers With Line 2 you can keep business and personal calls separate To activate Line 2 call customer services on 150 from your Orange phone or 07973 10...

Страница 23: ... in this section depends on the network that you are using Orange service directory You can access a series of services available to listen to from Orange To access your service directory 1 From the Home screen press Contacts 2 Scroll left with the navigation pad to access your Service directory and press Select Scroll to the service you require and press Select activate the loudspeaker You can al...

Страница 24: ...46 3 manage your contacts making calls ...

Страница 25: ...me screen press Contacts to open the Address book and select Find name From your list choose a name to add additional numbers to 2 Press OK The contact s name will appear on a screen telling you it s a home mobile office or fax number 48 Press the right hand side of the navigation pad to scroll to one of the other icons and press Options then select Edit number 3 The screen will then prompt you to...

Страница 26: ...ed 5 To delete all the names in your phonebook select Call History from the main menu and select Delete all You can then choose whether to delete all the names in your phone or SIM Card memory 51 2 Press Save 3 Select Phone and choose type of phone Mobile Home Office Fax Other 4 Enter name and press OK 5 Your number is now saved To edit a number 1 Press Contacts followed by Find name then press OK...

Страница 27: ... messages saved on your old SIM Card to your new Orange SIM Card keeping your move totally hassle free For more information visit your nearest Orange shop and one of our representatives will be happy to assist you 53 copy contacts between your phone and SIM Card It s a good idea to copy numbers from your SIM Card to your phone This enables you to add extra information to and personalise your conta...

Страница 28: ...croll with the navigation pad to the group name you wish to add your contact to and press Select Your contact is now saved to that caller group for instance Friends 55 save time using speed dialling You can set up to eight speed dial entries which can then be called simply by pressing the associated number key To set up a speed dial entry 1 Press Contacts then select Speed list 2 Scroll to an empt...

Страница 29: ...r contact is no longer assigned to a caller group set a ringtone for your Address book caller groups 1 Scroll to each of the contacts within a caller group 2 Press OK then use the navigation pad to scroll right to Alert and press Options then select Melody 3 Choose between the list in Default melodies and My sounds any music you have downloaded from Contacts will be stored here and Select The grou...

Страница 30: ...st forward 10 seconds to return the call 0 for help personalising your Answer Phone greeting Your Answer Phone comes with a standard greeting but you can record your own personal greeting so your callers know they ve got through to you 1 Call your Answer Phone by pressing and holding the 1 key Listen to the simple steps and select Option 3 then Option 1 followed by Option 1 again 2 Record your gre...

Страница 31: ...wing call types Voice calls only Fax calls only not available when Line 2 is in use Data calls only not available when Line 2 is in use manage your calls set up an Answer Phone PIN For added Answer Phone security you can set your Answer Phone to request a PIN Personal Identification Number each time you want to listen to your messages To set up an Answer Phone PIN 1 Call your Answer Phone by press...

Страница 32: ...of call Before you can use fixed dialling you must set up a fixed dialling list 63 For example you can 1 Systematically divert fax calls to your office fax machine 2 Divert voice calls to your colleague if you are already using the phone To activate a divert 1 From the Home screen press Menu Scroll to and select Phone settings and press Network services 2 Select Call diverting Choose from Divert a...

Страница 33: ...fixed dialling 1 From the Home screen press Menu scroll to and select Phone settings then select Security 2 Scroll to and select FDN mode then select Enable 3 You will be asked to enter your PIN2 code This is preset to 1111 4 Enter the code and press OK The screen will say FDN enabled Once fixed dialling has been turned on you can store fixed dialling numbers To store fixed dialling numbers 1 When...

Страница 34: ...swer Phone Missed call alert is a free Orange service that enables you to know who has called you even when your phone is switched off Imagine that you have your phone switched off for a couple of hours During this time several people call you but they don t leave a message Whereas previously you would not have known who called Orange can now send you a text message listing the last 3 numbers and ...

Страница 35: ...2 Select one of the following options Last call time To see the length of the last call Total sent To see the total length of all calls made since the timer was last reset Total received To see the total length of all calls received since the timer was last reset Reset timers To reset all the timers Enter the password which is 12345 and press OK Note For billing purposes the length of calls and se...

Страница 36: ...70 5 messaging manage your calls ...

Страница 37: ... call is inappropriate or you only want to convey a short and simple message you can send a text message 1 From the Home screen press Menu and select Messages Alternatively scroll to messages on the Home screen and press i to select 2 The screen will show a list of options Press Short message then Create 3 A blank screen with a flashing cursor will be displayed You can now write your text message ...

Страница 38: ... screen for you to edit as necessary 75 74 messaging Add animation Add melody 5 From Add picture choose either a Preset picture or a picture that you have downloaded from Orange World which is stored in My pictures Use the navigation pad to scroll through the various picture options 6 Press Select then Options to add sound 7 Select Add media and then Add melody 8 Choose either a Preset melody or o...

Страница 39: ...o choose from the following Delete Delete the message Message reply Send a text message reply to whoever sent the message Call back Call the number of the phone that the message was sent from Cut address Copy the number and save it to your phonebook 76 Send Send the message and any attachments in it on to another friend Edit Edit the message content before reusing Extract media Save attachments fr...

Страница 40: ...78 6 Orange Photo Messaging ...

Страница 41: ... Photo Messaging changes the way you message allowing you to send and receive text and photos in one message to other mobile users and even to an email address You can send photo messages to other phones that support Photo Messaging and also to phones which do not all the features will only be available if it is a Photo Messaging enabled phone A non Photo Messaging phone will receive a text messag...

Страница 42: ...ll be on its way To send a photo you have stored on your phone 1 Press Menu scroll to and press Select 2 Select My photos 3 All the pictures you have taken will appear as thumbnails Select the one you want to send using the navigation pad then press Options 83 options when you take a photo After you have taken your photo press Options for the following Send Send your image plus text and sound Rena...

Страница 43: ...to use Choose from the following Gray Negative Sepia Emboss Sketch To deactivate the effect setting select Off Rotation this option allows you to flip the image vertically or reverse it as a mirror image Orange Photo Messaging 4 Select Send and then work through the fields adding sound and text where applicable 5 Press Opt then select Send 6 Press Send then Select 7 Select Number and type in the r...

Страница 44: ...ified time When you exit the camera mode or select Off in the Timer menu the timer is off Settings this option allows you to change the settings for taking a picture This option is synchronised with the Settings Menu Photo size sets the image size to one of VGA 640x480 QVGA 320x240 QQVGA 160x120 and Mobile 128x120 The selected image size displays on the capture screen Photo quality Allows you to s...

Страница 45: ...ive a photo message You can receive and view photo messages on your Samsung E800 To read a new photo message press View when the message first arrives 88 7 Orange Multi Media services Orange Photo Messaging ...

Страница 46: ... Orange Multi Media services one click to your new Orange World Just one click on your new E800 transports you to the latest games ringtones and sports news from around the world Find your nearest cashpoint then pick out a bar to blow your wages in or simply curl up on the sofa and read about your favourite celebrities Or if you re feeling lucky why not enter one of our great competitions Whatever...

Страница 47: ...email services read your Orange Emails Your E800 gives you direct access to your Orange Email as well as alerting you on receipt of new messages Register at www orange today co uk from any PC with Internet access to set up your free email account You will be provided with a username and password which you can use to sign in Sign in requires your registered username and password not your email addr...

Страница 48: ... Download settings To download additional settings Use number Call or save the number displayed 95 bookmark your favourite sites When you find a site that you like you can bookmark it This means that when you want to visit the site in the future you can shortcut to it from the Orange homepage To bookmark a site 1 Select an empty location and press Select 2 Enter the address and press OK to save it...

Страница 49: ...wap site you are visiting empty your cache Your phone has a cache to temporarily store wap files To ensure your phone remains confidential should it be used by anyone else or to free up memory space you may wish to empty it periodically To empty your cache 1 Scroll to Clear Cache and press Select 2 Press Yes to confirm 96 Orange Multi Media services Note You do not need to enter anything in the Us...

Страница 50: ...e You will be charged a set price of 40p per minute to call 177 Orange Multi Media services set up text alerts for sports results horoscopes news and lottery numbers Need a giggle at a quirky news story Want to find out how your local football team is doing Set up Orange text alerts to stay updated on the subjects that interest you To set up an Orange text alert simply call 277 free from your Oran...

Страница 51: ...about you can receive a text message on your Orange phone to alert you to emails you ve received Personal diary and free alerts Receive a text message on your Orange phone as a reminder of dates and events that are important to you Send 30 free text messages when online every month to phones on any network Receive information as a text message on your Orange phone on the latest news weather sport ...

Страница 52: ...102 8 personalise your phone ...

Страница 53: ...ed sounds pictures and animations for you to use on your phone so that you can personalise your phone straight away You can also download new sounds and pictures using wap on your phone and using Photo Messaging you can send and receive photos and sounds with your friends 1 From the Home screen press Menu scroll to Phone settings and press Select 2 Scroll to Sound settings Select Incoming calls 3 ...

Страница 54: ... personalise your caller groups You can assign ringtones message alerts and pictures to contact groups you ve created 107 silence your phone when appropriate If you are in a meeting or anywhere where you don t want to hear your phone ring hold down the key from the Home screen to activate Quiet mode To deactivate Quiet mode hold down the key from the Home page again slider tone This option allows ...

Страница 55: ...ress Contacts then scroll right with your navigation pad to select Management 2 Select Group setting 3 Scroll to highlight the caller group you wish to personalise and press Select Choose from Melody Set a ringtone to alert you to calls from contacts in this group Change name Change the group s name View image Review the picture that is associated with the group make the display your own Change yo...

Страница 56: ...om the Home screen open Contacts and select Find name 2 Scroll to the contact you want and press OK 3 Scroll right with the navigation pad until you reach Graphic 4 Press Options 5 Make your selection from the list and press Select 111 personalise your phone 110 To change to another text mode 1 Press Menu scroll to messages then select Short message followed by Create 2 Press T9 Eng and the follow...

Страница 57: ... a Java application 1 Press Menu scroll to Orange World and press Select 2 To download an application press select at one of the download links Your wap browser will open the desired page Select an application to download You will be advised of charges prior to downloading a Java application 3 Press Open to open an application that has been downloaded to your phone personalise your phone 112 9 man...

Страница 58: ... time connect to another device wirefree using infrared You can use the infrared port of your phone to communicate wirefree with other infrared devices You can browse the Internet or check your emails if you connect to a laptop computer or you can send contacts business cards calendar entries ringtones and game commands from one handset to another To communicate via infrared you need to activate t...

Страница 59: ...Calls you need to make 117 My Sounds A list of melodies to choose from Delete all This option deletes all the photos images and sounds in the Media album Decide whether to delete from Photos Images and Sounds and press Select Select again View then Options followed by Delete Press Yes to confirm Memory status This allows you to see how much memory your images and sounds are using 2 When you have c...

Страница 60: ...power 119 Anniversary Anniversaries to be remembered such as weddings birthdays or other special days Note You can save up to 25 items to each category 100 in total When you have finished press to exit use the calendar to organise your life The calendar helps you keep track of schedules calls that you need to make tasks that you need to do and anniversaries You can set the alarm to ring when the t...

Страница 61: ...he To field 4 Press OK to view the result which will appear in the answer box 121 2 Select one of them followed by Options and the following list appears on the next screen Alarm day Alarm time Alarm tone Remove alarm 3 Select Alarm day and a list of options will appear on the next screen Make your selection and press OK 4 The next screen will show Alarm time Set time then press OK The display wil...

Страница 62: ...rts like running or swimming and up to four stopwatches can be used The precision of the stopwatch is one hundredth of a second The maximum measurement time is 10 hours 122 manage your time Orange Answer Fax not available to pay as you go customers If you spend a lot of time away from the office you can still keep on top of your faxes with Orange Answer Fax This service enables your Orange phone t...

Страница 63: ...124 10 games manage your time ...

Страница 64: ...e why not test your gaming skills against your phone With two exciting games to choose from you can have hours of fun on your phone SnowBallFight 1 Press Menu and scroll to Games 2 Select Applications then SnowBallFight and press Launch 3 Press any key twice to go to the first menu screen At the first screen press to play a game or press to access the main menu of this game Before you start press ...

Страница 65: ...rld connection These games are different to the downloadable games as they require you to be connected while you are playing To play games using your Orange World connection 1 Select the Orange World icon in your Home screen 2 Open the Games link 3 Open the Games option and you will see a list of games that you can play Once you have chosen which game to play you can open the Instructions option t...

Страница 66: ...e key facts before calling eg time of theft where you lost it how it got damaged and what the damage is steps taken to 131 Orange Care Life s difficult enough without having to worry about the expense and hassle of replacing your phone With Orange Care you get Worldwide cover against loss theft accidental or malicious damage and phone breakdown A replacement phone of the same model despatched with...

Страница 67: ...on 13 1 in the Orange Care terms and conditions for more information Small Business customers opening an Orange account receive Orange Care free of charge Small Business customers will receive a free replacement of lost stolen and damaged phones sent out within 24 hours of our acceptance of your claim manufacturer s warranty If you do not have Orange Care you still receive a 12 month manufacturer ...

Страница 68: ...Check Enabled To change your PIN see the Change PIN instructions below To turn your phone on once SIM Card PIN is activated 1 When you switch your phone on you will see Enter PIN code in the display 2 Enter the code and press OK Your phone is ready to use To change your SIM Card PIN 1 Press Menu scroll to Phone settings then select Security Scroll to Change PIN and press Select 2 Enter your curren...

Страница 69: ...136 12 International services security ...

Страница 70: ...or 07973 100 150 from any other phone for details The availability of this service is dependent upon the partner network which you are logged into 139 International services International services Orange International services for pay monthly customers Whether it s two weeks in the sun or a quick business trip take Orange with you when you go abroad and have the reassurance that it s the affordabl...

Страница 71: ...ne 5 Set up any diverts on your Orange phone before you leave the UK as you will not be able to do it when you are abroad Refer to chapter 4 for more information on call diverts 6 Make sure you pack your charger and a three pin adaptor so you can charge your phone while abroad 7 Make sure that the frequently used numbers in your phonebook are saved with the international dialling codes you need ie...

Страница 72: ... to your message 2 to send a message 143 2 Top up your Talk Time by Credit or debit card Register your card 72 hours before you go and you can then call 450 from your Orange phone to top up your talk time Orange Top up Swipe Card Before you go use your Orange Top up Swipe Card to top up in the UK they re available in any Orange shop and wherever you see the Top up symbol Orange vouchers Buy 20 and...

Страница 73: ...umber of the person who left this message using GPRS abroad If you use GPRS abroad you may need to manually select the network you use to ensure that you are roaming on a network that supports GPRS Roaming Call customer services on 150 from your Orange phone or 07973 100 150 from any other phone to get an up to date list of foreign operators that support GPRS Roaming and the tariffs applicable to ...

Страница 74: ...lder in your car to secure your phone safely Never place the phone on the passenger seat or where it can break loose in a collision or sudden stop reference 147 safety 1 network services The mobile phone described in this guide is approved for use on the Orange network A number of features included in this guide are called Network Services These are special services that you can arrange through Or...

Страница 75: ...es Hotline on 0500 178 178 or by visiting your local stockist 4 car kit installation Only qualified personnel should install or service the personal handsfree car kit or the phone in a vehicle Faulty installation or service may be dangerous and may invalidate any warranty which may apply to the unit For vehicles equipped with an air bag remember that an air bag inflates with great force Do not pla...

Страница 76: ... the phone or any accessory to another device read its user guide for detailed safety instructions Do not connect incompatible products reference 151 To make an emergency call 1 If the phone is not on switch it on Check for adequate signal strength 2 From the main display key in the emergency number for your location eg 999 112 or other official emergency number When making an emergency call remem...

Страница 77: ... or denial of Orange phone services to the offender or legal action or both reference 153 reference 152 9 pacemakers Pacemaker manufacturers recommend that a minimum separation of 16 cm 6 inches be maintained between a handheld phone and a pacemaker to avoid potential interference with the pacemaker These recommendations are consistent with the independent research of and recommendations of Wirele...

Страница 78: ...cessories approved for use with this particular phone model The use reference 155 13 explosive materials You are advised to switch off your phone when at a petrol station or other refuelling point You must observe restrictions on the use of radio equipment in fuel depots fuel storage and distribution areas chemical plants or where blasting operations are in progress Areas with a potentially explos...

Страница 79: ...s itself off Do not attempt to open the casing on your phone or its battery Non expert handling may damage it reference 157 of any other types may invalidate any approval or warranty applying to the phone and may be dangerous Do not charge the battery when either of your phone s covers are removed Keep the phone and all its parts and accessories out of children s reach Your phone is not water resi...

Страница 80: ... its duty as a responsible retailer Do not drop knock or shake the phone Rough handling can break the internal circuit boards Do not use harsh chemicals cleaning solvents or strong detergents to clean your phone Wipe it with a soft cloth slightly dampened in a mild soap and water solution Do not store it in hot areas High temperatures can shorten the life of electronic devices damage batteries and...

Страница 81: ...services who will send you a form reference 161 paperwork 14 day phone return The 14 day phone return only applies to new phones and excludes upgrades and reconditioned phones If you are unsatisfied with our service in any way you can return your phone within 14 days of purchase and we will reimburse you the cost of purchase and your connection charge All we request is that you pay for the calls y...

Страница 82: ...rokers Limited Requests should be made in writing stating your Orange phone number reference 163 Orange useful booklets If you would like to receive a free booklet containing useful information on an Orange product or service call Orange Customer services on 07973 973 150 or if you are a pay as you go customer 450 from your Orange phone Orange Care terms and conditions 1 interpretation 1 1 In thes...

Страница 83: ...thorised user is insured worldwide subject to the terms and conditions of the Insurance policy see clause 6 14 in respect of conditions outside the United Kingdom If your phone or parts there of is lost stolen or damaged you will be entitled to a replacement or repair free of charge subject to payment of the administration fee as detailed in clause 9 6 subject to compliance with all the following ...

Страница 84: ...ification 4 1 4 defective materials or workmanship covered by the manufacturer s warranty 4 1 5 breakdown of or interruption to the network service 4 1 6 loss of use or consequential loss of any kind 4 1 7 cosmetic damage which does not impair the normal functions of the phone 4 1 8 loss of or theft of items left unattended in a public place 4 1 9 theft of items from an unattended vehicle unless t...

Страница 85: ... your phone is lost or stolen or maliciously damaged whilst you are abroad you must report the loss or theft to the relevant local authority and to Orange as soon as possible but in any event as soon as reasonably reference 169 reference 168 6 general 6 1 It is a condition of this policy that the replacement of any phone will only be made with an Orange product Wherever possible reasonable efforts...

Страница 86: ...sible 6 19 Orange will arrange with you a place and time period for any replacement phone to be delivered on payment of the administration fee detailed in clause 9 6 We reserve the right to impose a delivery charge if you are unavailable for the delivery as agreed reference 170 6 20 Any replacement phone received under either clause 3 or clause 7 will not attract a further period of Insurance or w...

Страница 87: ...nt in advance of any repair or replacement being undertaken Details of the current administration fee are available on request from Orange and are published in our periodically updated price guide The administration fee is subject to change and is payable in respect of all accepted claims reference 173 7 1 4 the Orange phone is registered and connected to the Orange network in your name 7 2 This W...

Страница 88: ...de a claim on the policy in which event no refund will be due reference 175 reference 174 made under Orange Care with the exception of those set out in clause 9 6 1 9 6 1 The administration fee will not be payable in respect of a claim for defective material or workmanship of a new phone including standard battery and charging unit but excluding reconditioned and or second hand phones where the de...

Страница 89: ...t that you wish to switch from one pay monthly service plan to another both of which include Orange Care or from one pay monthly service plan to another both of which require Orange Care to be purchased as an optional extra then Orange Care will continue unaffected 11 2 In the event that you wish to switch from a pay monthly service plan which includes Orange Care to a pay monthly service plan whi...

Страница 90: ...ited who are members of the General Insurance Standards Council 12 claims 12 1 To make a claim under this Insurance you should call 150 from your Orange pay monthly phone or 07973 100 150 from any other phone if you are a pay monthly customer Pay as you go customers should call 451 from their Orange phone or 07973 100 451 from any other phone Small Business customers should call 345 from their Ora...

Страница 91: ... which your billing statement will be issued after you have been connected Network the public telecommunications system by which Orange makes Services available in the United Kingdom reference 181 pay monthly terms and conditions 1 definitions The following words and expressions shall have the following meanings Accessories products approved by Orange which you use in conjunction with your phone T...

Страница 92: ...on 4 reference 183 Orange Additional Services optional Services including Roaming and International Calling which cost extra whether they are supplied in conjunction with Price Plans or outside Price Plans Orange Orange Personal Communications Services Limited or any organisation that may succeed it as the assignee of this Contract Phone a mobile telephone excluding Accessories but including the c...

Страница 93: ...permanently part or all of any Orange Additional Service on giving reasonable notice reference 185 3 provision of Services what we aim to provide in the UK 3 1 We will take all reasonable steps to make all Services available to you at all times The Services are only available within the range of the base stations that make up our Network However please note that 3 1 1 the quality and availability ...

Страница 94: ... by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by monitoring the Services you use 3 5 For the purposes of good management and security we may need to monitor the contents of any text message you send from time to time We may also tape conversations between you and our customer services for training purposes roaming Services outside the...

Страница 95: ... within the meaning of Section 123 of the Insolvency Act 1986 or bankrupt or if we have good reason for believing that you are unable to pay the Charges 4 4 5 in addition we may terminate your Contract at reference 188 any time after the Minimum Term has expired by giving you at least one month s written notice disconnection of your Service by us without written notice 4 5 If we have good reason f...

Страница 96: ...ur request or ours you will remain responsible for paying any outstanding Charges reference 191 termination because Orange is no longer able to provide access to our Network 4 7 If for reasons beyond our control we are no longer able to provide Network Services we will either 4 7 1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you or 4 7 2...

Страница 97: ...nder your Contract you remain liable for all Charges incurred to your Account by those Users reference 193 penalties for overdue payments 6 2 If payment is not made within 14 days of its due date we may charge interest on all sums outstanding at the rate of 2 above the base rate of National Westminster Bank Limited This interest will be charged on a per annum basis calculated daily payment methods...

Страница 98: ...orrect 9 2 If we suspect on reasonable grounds that information has been supplied to us without the knowledge of the person named or that an application is unauthorised or contains false particulars we may delay Connection or Suspend Services to your Phone while we investigate further Following our investigation we will Connect or reinstate the Services unless we have grounds to terminate You ackn...

Страница 99: ...ny SIM Card we supply to you remains our property but it is your responsibility to keep it safe SIM Cards are easily damaged and should be handled with care We will replace free of charge any SIM Card found to be defective through faulty design or workmanship In any other circumstances however we may charge for replacing it We reserve the right to recall any SIM Card from you at any time to enhanc...

Страница 100: ...y Charges or if your contractual rights are affected to your detriment you may terminate your Contract in accordance with Condition 4 3 If you do not give notice within one month of our notifying you of any change s you will be taken to have accepted the change s reference 199 Services However after the Minimum Term we will lift this restriction at your request provided all your payments of Charge...

Страница 101: ... by any means reference 200 17 assignment of Contract and change of ownership of phone your Contract is personal to you 17 1 Your Contract is personal to you and you may not assign it However we may at our discretion allow you to a nominate a User other than yourself while you remain primarily liable to us under your Contract b terminate your Contract on short notice if you have transferred title ...

Страница 102: ...tions to you 19 3 All notices to be served in accordance with your Contract must be served by post or facsimile We can in addition serve notice to you by text message They reference 203 maximum liability of Orange 18 2 Subject to Condition 18 1 we limit our legal liability up to a maximum of three thousand pounds per claim or a series of related claims for any loss or damage which is a direct fina...

Страница 103: ...st be paid for in advance which expression includes airtime purchased direct from Orange by credit or debit card reference 205 will be deemed served 48 hours after they are sent or on earlier proof of delivery All invoices and notices served by post will be sent to the address given by you on Registration unless you notify us of a change to this address Any waiver concession or extra time we may a...

Страница 104: ...ime in the interests of all our customers 2 3 We may from time to time tape conversations between you and our customer services for training purposes only For the purposes of good management and security we may need to monitor the contents of any text message you send from time to time reference 207 Network the public telecommunications system by which Orange makes Services available in the United...

Страница 105: ...reference 209 2 4 We may Suspend the Services in whole or part at any time without notice if you do not comply with any of these terms and conditions or if any money owed by you to us whether in relation to Services or not remains unpaid 2 5 We shall investigate all complaints made whether by or against you and reserve the right to Suspend the Services if a complaint has been made against you pend...

Страница 106: ...d in any other circumstances We reserve the right to recall any SIM Card from you at any time to enhance or maintain the quality of the Services reference 211 5 your responsibilities 5 1 Recognising that good management and security of the Services is important to all Orange customers you agree that you will 5 1 1 not use the Services for any improper immoral fraudulent or unlawful purposes or for...

Страница 107: ...ime You are asked to read your Customer Literature and to keep it until it is superseded reference 213 7 2 You must inform us immediately in the event that a SIM Card is damaged We will send you a replacement SIM Card as soon as reasonably practicable but we reserve the right to charge you for doing so 7 3 The software in the SIM and the Phone is either owned by or licensed to Orange which grants ...

Страница 108: ...ontract or negligence while providing Services reference 215 reference 214 We regard you as having been properly notified of any information if it is either included in a mailing addressed to you or in a text message sent by us to your Phone You are asked to ensure that when contacting Orange customer services with queries you rely on current Customer Literature 11 2 Orange cannot accept responsib...

Страница 109: ...g the operation of Condition 10 of these terms and conditions which shall always be referred to arbitration We will supply a copy of the Code to you on request reference 217 reference 216 13 3 We will not be liable to you if we are unable to perform an obligation or provide the Services to you because of any factor outside our control including but not limited to Acts of God industrial action defa...

Страница 110: ...UK will be subject to additional charges at the foreign network rates Similar charges may apply in respect of certain actions such as unlocking an individual character or feature 2 3 Orange reserves the right to change these costs and will publish any changes on www orange co uk games Any continued use of the Game after such publication means that you will be deemed to have accepted such reference...

Страница 111: ... Game may be stored on your phone at any time in addition to the Game already stored on your phone at the time it is registered to the Orange network reference 221 changes You will only be charged for complete downloads If your download should not be completed you will not be charged 3 the prizes Certain Games may have prizes for those with highest scores or who win tournaments Details of any such...

Страница 112: ... to in Article 10 and detailed in Annex of Directive 1999 5 EC has been followed with the involvement of the following Notified Body ies BABT Claremont House 34 Molesey Road Walton on Thames KT12 4RQ UK Identification mark 168 5 6 The downloading of the Game is subject to availability and may be affected by the volume of users from time to time or by network congestion Orange s Standard Network Te...

Страница 113: ...msung Electronics Euro QA Lab Blackbushe Business Park Saxony Way Yateley Hampshire GU46 6GG UK 2004 04 06 In Seop Lee S Manager It is not the address of Samsung Service Centre For the address or the phone number of Samsung Service Centre see the warranty card or contact the retailer where you purchased your phone reference 224 14 index ...

Страница 114: ... menu see Orange Information menu Infrared 114 International services Pay monthly customers 138 Pay as you go customers 140 Network selection 143 index index a Alarm clock 117 Answer Phone see Orange Answer Phone Answer a call 36 b Bookmarks 94 c Calculator 120 Calendar 117 Call history 67 Call length 67 Calls Answering 36 Barring 65 Conference 40 Divert 61 Make a 23 Redial 36 Waiting 37 Caller gr...

Страница 115: ...oto 80 Photo library 87 Photo Messaging 29 Predictive text 73 r Redialling 36 Register 10 Ring tone 107 index Internet menu see Orange Internet k Keylock 18 l Language selection 109 Line 2 42 Loudspeaker 44 m Memory mate 53 Menu xx Message alert xx Minute minder xx Missed call alert 66 Mute xx o Orange Answer Fax 123 Orange Answer Phone 58 Answer Phone Call Return 58 Answer Phone PIN 60 checking f...

Страница 116: ...ce 106 SIM Card insert 12 SIM Card PIN 132 Speed dialling 54 Stopwatch 122 Store a name and number xx t Taking a second call 37 Text Media see Orange Text Media Text messages Send 30 Write 30 Attach a picture or sound 73 Use a template 75 Time and date 119 v Voice Media see Orange 177 Volume 25 ...

Страница 117: ...973 973 970 Lost or Stolen 07973 100 150 Orange Multi Media 177 or 277 all Orange customers Orange Accessories Line 0500 178 178 Directory Enquiries 118 000 Emergency Services 999 or 112 Operator Services 100 Orange Business Customer Services 158 pay as you go customers Customer Services Enquiries 451 Information Line 452 Literature Request Line 650 Lost or Stolen 07973 100 451 Orange Care 434 Ora...

Страница 118: ...rvices may be modified supplemented or withdrawn June 2004 Orange Personal Communications Services Limited 2004 Orange and wirefree and any other Orange product or service names referred to in this user guide are trade marks of Orange Personal Communications Services Limited Orange Personal Communications Services Limited PO Box 10 Patchway Bristol BS32 4BQ www orange co uk PCN D0452 ISSUE 1 Z h 1...

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