English - 31
06
TROUBLESHOO
TING AND INFORMA
TION CODE
Problem
Cause
Action
Heating including
the Warm function
does not work
properly.
The oven may not work, too
much food is being cooked,
or improper cookware is
being used.
Put one cup of water in a
microwave-safe container
and run the microwave for
1-2 minutes to check whether
the water is heated. Reduce
the amount of food and start
the function again. Use a
cooking container with a flat
bottom.
The thaw function
does not work.
Too much food is being
cooked.
Reduce the amount of food
and start the function again.
The interior light
is dim or does not
turn on.
The door has been left open
for a long time.
The interior light may
automatically turn off when
the Eco function operates.
Close and reopen the door or
press the Cancel button.
The interior light is covered by
foreign matter.
Clean the inside of the oven
and check again.
A beeping sound
occurs during
cooking.
If the Auto Cook function
is being used, this beeping
sound means it's time to turn
over the food during thawing.
After turning over the food,
press the Start button again
to restart operation.
The oven is not
level.
The oven is installed on an
uneven surface.
Make sure the oven is
installed on flat, stable
surface.
There are sparks
during cooking.
Metal containers are used
during the oven/thawing
functions.
Do not use metal containers.
When power is
connected, the oven
immediately starts
to work.
The door is not properly
closed.
Close the door and check
again.
Problem
Cause
Action
There is electricity
coming from the
oven.
The power or power socket is
not properly grounded.
Make sure the power and
power socket are properly
grounded.
1. Water drips.
2. Steam emits
through a door
crack.
3. Water remains
in the oven.
There may be water or steam
in some cases depending on
the food. This is not an oven
malfunction.
Let the oven cool and then
wipe with a dry dish towel.
The brightness
inside the oven
varies.
Brightness changes
depending on power output
changes according to
function.
Power output changes
during cooking are not
malfunctions. This is not an
oven malfunction.
Cooking is finished,
but the cooling fan
is still running.
To ventilate the oven, the
cooling fan continues to run
for about 3 minutes after
cooking is complete.
This is not an oven
malfunction.
Bluetooth does not
work.
Turn off the microwave oven and try the settings again. If the
problem persists, contact your local SAMSUNG Customer
Care Centre.
CM1929B_XEU_DE68-04030D-02_EN.indd 31
2017-07-03 8:13:45