Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM
SOLUTION
No operation can be performed
with the remote control.
•
Check the batteries in the remote control. They may need replacing.
•
Operate the remote control at a distance of no more than 20 feet from
the player.
•
Remove batteries and hold down one or more buttons for several
minutes to drain the microprocessor inside the remote control to reset
it. Reinstall batteries and try to operate the remote control again.
Disc does not play.
•
Ensure that the disc is installed with the label side facing up.
•
Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.
•
Ensure that the disc has disc menus.
The prohibition message appears
on the screen.
•
This message appears when an invalid button is pressed.
•
The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
•
You’ve requested a title or chapter number or search time that is out of
range.
Play mode differs from the Setup
Menu selection.
•
Some of the functions selected in the Setup Menu may not work
properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be
changed.
•
The Screen Ratio is fixed on your Blu-ray Disc/DVD.
•
This is not a problem with the player.
No audio.
•
Make sure you have selected the correct Digital Output in the Audio
Options Menu.
The screen is blank.
•
If the HDMI output is set to a resolution your TV cannot support (for
example, 1080p), you may not see a picture on your TV.
•
Press the
p
button (on front panel) for more than 5 seconds with no
disc inside. All settings will revert to the factory settings.
•
When the factory default settings are restored, all stored user BD data
is deleted.
PROBLEM
SOLUTION
Forgot password
•
Press the
p
button (on front panel) for more than 5 seconds with no
disc inside. All settings including the password will revert to the factory
settings.
Don’t use this unless absolutely necessary.
•
When the factory default settings are restored, all stored user BD data
is deleted.
The picture is noisy or distorted
•
Make sure that the disc is not dirty or scratched.
•
Clean the disc.
No HDMI output.
•
Check the connection between the TV and the HDMI jack of the player.
•
Check if your TV supports 480p, 720p, 1080i, or 1080p HDMI input
resolutions.
Abnormal HDMI output screen.
•
If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
If you experience other problems.
•
Go to the contents and find the section of the user manual that
contains the explanations regarding the current problem, and follow the
procedure once again.
•
If the problem still cannot be solved, please contact your nearest
Samsung authorized service center.
✎
NOTES
`
When the factory default settings are restored, all stored user BD data is deleted.
Repairs
If you contact us to repair your player, an administration fee may be charged if either:
1.
An engineer is called out to your home at your request and there is no defect in the
product.
2.
You bring the unit to a repair center and there is no defect in the product.
We will provide you with the amount of the administration fee before we make a home visit or
begin any work on your player.
We recommend you read this manually thoroughly, search for a solution on line at www.samsung.
com, or contact Samsung Customer Care before seeking to repair your player.
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