The problem
Try this!
The TV image does not look
as good as it did in the store
Store displays are tuned to a digital UHD channel or HD channel.
Change the output resolution of your devices, such as digital broadcast receiver, IPTV, and
set-top box to UHD or HD.
Be sure to use an HDMI cable to enjoy high quality videos.
•
Source
Connection Guide
Video Device
HDMI
To connect the TV with your PC, make sure that your PC's graphic card supports UHD
resolutions.
For more information about the supported UHD resolutions, refer to "Supported Resolutions
for UHD Input Signals."
Make sure that the set-top box or cable box supports the content or broadcast for
UHD and set the resolution. For more information, contact your service provider.
When using a
Samsung TV Plus
channel, check the network connection. When the
network speed is slow, the app may not work or the image quality may be poor.
The picture is distorted
The compression of video content may cause picture distortions, especially in fast moving
pictures from sports programs and action movies.
If the signal reception is weak or poor, screen distortion may be visible but it is not a
malfunction.
Mobile phones used close to the TV (within 3.2 ft) may cause noise on analog and digital
channels.
The color is wrong or
missing
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks.
Incorrect or loose connections may cause color problems or a blank screen.
The color is poor or the
picture is not bright enough
Go to
Picture
and then adjust the
Picture Mode
,
Brightness
,
Sharpness
, and
Color
settings.
•
Settings
Picture
Picture Mode
•
Settings
Picture
Expert Settings
Brightness
•
Settings
Picture
Expert Settings
Sharpness
•
Settings
Picture
Expert Settings
Color
See if
Power Saving Mode
has been enabled.
•
Settings
General
Eco Solution
Power Saving Mode
Try resetting the picture.
•
Settings
Picture
Expert Settings
Reset Picture
There is a dotted line on the
edge of the screen
Change
Picture Size Settings
to
16:9 Standard
.
•
Settings
Picture
Picture Size Settings
16:9 Standard
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