
Customer service
EB 7065 EN
13
10
Customer service
If malfunctions or defects occur, contact the
SAMSON After-sales Service Department
for support. Please send your inquiries to:
[email protected]
The addresses of SAMSON AG, its subsid-
iaries, representatives and service facilities
worldwide can be found on the SAMSON
website, in all SAMSON product catalogs or
on the back of these Mounting and Operat-
ing Instructions.
To assist diagnosis and in case of an unclear
mounting situation, specify the following de-
tails:
(see section 7 on page 11):
−
Model number
−
Serial no.
−
Temperature and process medium
−
Installation drawing showing the exact
location of the controller and all the ad-
ditionally installed components (shut-off
valves, thermometer, control valve etc.)
−
For return inquiries: Phone number or e-
mail address