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a) The product if it has been misused, neglected, improperly installed, physically

damaged or altered, either internally or externally, or damaged from improper

use or use in an unsuitable environment;
b) The product if it has been subjected to fire, water, generalized corrosion,

biological infestations, or input voltage that creates operating conditions

beyond the maximum or minimum limits listed in the SAM product and

lightning strikes;
c) The product if repairs have been done to it other than by SAM;
d) The product if it is used as a component part of a product expressly

warranted by another manufacturer;
e) The product if its original identification (trademark, serial number) markings

have been defaced, altered or removed.

This limited warranty is the sole and exclusive warranty provided by SAM in

connection with your SAM product and is, where permitted by law, in lieu of all

other warranties, conditions, guarantees, representations, obligations and

liabilities, express or implied, statutory or otherwise in connection with the

product, however arising (whether by contract, tort, negligence, principles of

manufacturer’s liability, operation of law, conduct, statement or otherwise),

including without restriction any implied warranty or condition of quality,

merchantability or fitness for a particular purpose. Any implied warranty of

merchantability or fitness for a particular purpose to the extent required under

applicable law to apply to the product shall be limited in duration to the period

stipulated under this limited warranty.
In no event will SAM be liable for any special, indirect, incidental or

consequential damages, losses, costs or expenses however arising whether

in contract or tort including without restriction any economic losses of any kind,

any loss or damage to property, any personal injury, any damage or injury

arising from or as a result of misuse or abuse, or the incorrect installation,

integration or operation of the product.

Disclaimer

Product

Before returning a product directly to SAM you must obtain a Return Material

Authorization (RMA) number by contacting SAM Customer Care toll free at

1.855.325.5005 and product must also be shipped prepaid. Product shipments

will be refused and returned at your expense if they are unauthorized,

returned without an RMA number clearly marked on the outside of the

shipping box, if they are shipped collect, or if they are shipped to the

wrong location. When you contact SAM Customer Care to obtain warranty

service, please have your instruction manual ready for reference and be

prepared to supply:

In addition to the above, if you are returning product from Canada or

outside of the USA, you MUST include return freight funds and are fully

responsible for all documents, duties, tariffs and deposits.

• The serial number of your product

• Information about the installation and use of the unit

• Information about the failure and/or reason for the return

• A copy of your dated proof of purchase

Return Policy

1. Package the unit safely, preferably using the original box and packing

materials. Please ensure that your product is shipped fully insured in the

original packaging or equivalent. This warranty will not apply where the

product is damaged due to improper packaging.
2. Include the following:

• The RMA number supplied by SAM clearly marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes are not

acceptable.

• A contact telephone number where you can be reached during work hours
• A brief description of the problem

3. Ship the unit prepaid to the address provided by your SAM Customer

Care Representative.

When you have been given an RMA number and you are ready to return

your product for warranty service, please note the following:

To the extent you are entitled to implied warranties under federal law, to the

extent permitted by applicable law they are limited to the duration of this

Limited Warranty. Some states and provinces do not allow limitations or

exclusions on implied warranties or on the duration of an implied warranty

or on the limitation or exclusion of incidental or consequential

damages, so the above limitation(s) or exclusion(s) may not apply to you.