23
Pre-installation
Installation
PumpWise guidelines
General specification
Trouble shooting
PumpWise and warranty
Monday to Thursday 8.30am to 5.30pm
Friday 8.30am to 5.00pm.
PumpWise is the cornerstone of
Salamander’s support service to customers
and the means by which our customers are
guaranteed:
• Selection of the right pump for the job
– With more than 30 pumps in our range,
the PumpWise team can help you to
choose the pump that’s most suitable
to your specific installation
• The avoidance of installation pitfalls
– Due to the technical nature of our
products, it is essential that they are
fitted according to our installation
guidelines. The PumpWise team
are available to talk through any
installation questions and provide
technical support and guidance.
• A third year’s warranty FREE
– All of our right pumps come with a
full two year warranty, but following
installation of your new pump, if your
installer calls our PumpWise team,
registers your pump and runs through
the system installation you may be
eligible for a third years warranty
free.
Our PumpWise commitment
Our PumpWise helpline is here to help you
and we aim to provide a support service
second to none. Installers and customers
can be sure of a speedy response to
requests for technical help, guidance and
advice.
Your warranty
Salamander customers benefit from a full
two year warranty on the Right pump range.
This warranty will operate from the date of
purchase and is subject to the installation
guidelines being followed correctly (please
refer to our Pre-Installation Checklist, on
page 2 and our Commissioning Checklist, on
page 11). This warranty could be increased
free of charge, if the installer contacts our
Pumpwise team on 0191 516 2002 at the
time of initial installation, to register the
pump and run through the installation with
our Technical Team. Providing the pump has
been installed according to our guidelines,
you will receive a third year’s warranty free
of charge (UK only).
Please complete and return the attached
warranty card.
Extended warranties
In addition to the three year warranty
available free of charge following the
successful installation of your pump,
there is an optional Extended Warranty
Scheme (UK only). The Extended Warranty
Scheme exists to protect customers
from any unexpected or unforeseen
pump breakdowns. Participation in the
Extended Warranty Scheme is activated
by completion of an Extended Warranty
Application Form and the payment of a
nominal fee.
For further details please contact the
PumpWise team:
Telephone: 0191 516 2002
Fax:
0191 548 4445
Email: [email protected]
PLEASE NOTE: Incorrect installation may
invalidate the pump warranty.
and warranty