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Olivia - v8/20
Salamander Designs Ltd. (Salamander) provides the following Limited Lifetime Warranty. The Limited Warranty herein described
for the specific products listed below shall be in lieu of any other warranty, expressed or implied, including but not limited to any
implied warranty of merchantability or fitness for a particular use. The Limited Warranty does not cover damages incurred in
shipment, failures caused by other products not supplied by Salamander, or failures due to accident, misuse, abuse or alteration
of the product. No warranty is provided to business, commercial, rental, institutional and other non-residential users or seating
purchased from retail showroom displays. Salamander’s sole liability and the purchaser’s exclusive remedy shall be for the
repair, or at Salamander’s option, for the replacement of the defective part as provided herein. Notwithstanding the above, if
replacement parts for defective materials are not available, Salamander reserves the right to make reasonable compensation in
lieu of repair or replacement. Liability for incidental or consequential damages under the warranty is excluded. Some states do
not allow limitation of incidental or consequential damages. Therefore, the above limitation may not apply in certain instances.
Defective product must be given Return Authorization by Salamander and is to be returned to the factory, in proper packaging.
Any damage incurred in a shipment not in proper packing shall be the responsibility of the purchaser. This warranty gives you
specific rights and you may also have other rights that could vary in your area.
Powered Mechanism
Salamander provides a one (1) year Limited Warranty on our powered reclining mechanism. This warranty covers the repair or
replacement of the powered reclining mechanism against manufacturing defects when used in a normal manner.
Cushioning
Salamander provides a two (2) year Limited Warranty against tearing or collapsing due to defects in material or workmanship.
Please note that all foams and composites naturally soften with use. This softening does not constitute a defect under the
warranty.
Fabric/Leather
The Limited Warranty on the fabric covers defects in material or workmanship for one (1) year that result in seam failure, fabric
separation, nap loss, leather splitting, natural scars opening, premature fading or pilling under normal conditions. The fabric
Limited Warranty does not apply where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric has
had a chemical treatment applied by the retail dealer or the consumer.
Warranty Procedure
Claims should be made through the dealer from which the product was purchased. The dealer will contact Salamander Designs
Ltd. (Salamander) for warranty service. An original sales order number/purchase order number will be required for warranty
protection. Salamander’s liability under this warranty is limited to repairing or replacing at Salamander’s option any part(s) of the
product found to be defective in material or workmanship within the applicable warranty period. Salamander in its sole discretion
will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters
pertaining to the condition of the product.
Labor and Shipping Charges
Should you be entitled to receive a repair or replacement under this warranty, Salamander will pay the cost of labor, handling and
shipping to the consumer for two (2) years from the date of purchase by the original consumer. After that date, the purchaser will
be responsible for these costs.
Salamander Seating Limited Lifetime Warranty
Leather Care
Leather is a natural product and variations in color can occur, along with minor flaws such as scars. We therefore
recommend that you look after your chair by not exposing it to direct sunlight or placing it too close to a heat source, such
as a radiator, which will cause the leather to dry.
To remove any dust and dirt we recommend vacuuming with a soft brush. To remove simple stains (water soluble) please
use a soft cloth or sponge with a little water.
phone: 800-535-5659
www.SalamanderDesigns.com