is not intended for use by children without
direct adult supervision. The Product manual
contains instructions for safety, operation and
maintenance. It is essential to read and follow
all the instructions and warnings in the manual,
prior to assembly, setup or use, in order to
operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase
cannot provide warranty support or repair.
Once assembly, setup or use of the Product
has been started, you must contact Horizon
directly. This will enable Horizon to better
answer your questions and service you in the
event that you may need any assistance. For
questions or assistance, please direct your email
to [email protected], or call
877.504.0233 toll free to speak to a service
technician.
Inspection or Repairs
If this Product needs to be inspected or
repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product
securely using a shipping carton. Please note
that original boxes may be included, but are not
designed to withstand the rigors of shipping
without additional protection. Ship via a carrier
that provides tracking and insurance for lost or
damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted
at our facility. A Service Repair Request is
available at www.horizonhobby.com on the
“Support” tab. If you do not have internet access,
please include a letter with your complete name,
street address, email address and phone number
where you can be reached during business
days, your RMA number, a list of the included
items, method of payment for any non-warranty
expenses and a brief summary of the problem.
Your original sales receipt must also be included
for warranty consideration. Be sure your name,
address, and RMA number are clearly written on
the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include
your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions
have been met, your Product will be repaired or
replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon
Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty
the repair will be completed and payment will
be required without notification or estimate of
the expense unless the expense exceeds 50%
of the retail purchase cost. By submitting the
item for repair you are agreeing to payment of
the repair without notification. Repair estimates
are available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for
return freight. Please advise us of your preferred
method of payment. Horizon accepts money
orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover
cards. If you choose to pay by credit card, please
include your credit card number and expiration
date. Any repair left unpaid or unclaimed after
90 days will be considered abandoned and will
be disposed of accordingly. Please note: non-
warranty repair is only available on electronics
and model engines.
Electronics and engines requiring inspection
or repair should be shipped to the following
address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
All other Products requiring warranty inspection
or repair should be shipped to the following
address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
Please call 877-504-0233 with any questions or
concerns regarding this product or warranty.
Consumer W
arranty Registration
Complete this form and mail along with your dated sales receipt (send cop
y, k
eep original for your f
iles)
within 10 days of purchase to:
Horizon Service Center
Attn: Saito
W
arranty Dept.
4105 Fieldstone Road
Champaign, IL
61822
Engine
Type
________________________________________________________________________
Date of Purchase
_____________________________________________________________________
Owner’
s Name
______________________________________________________________________
Street
Address
_______________________________________________________________________
City/State/Zip
_______________________________________________________________________
Daytime Phone Number
_______________________________________________________________
Purchased From:
Dealer’
s Name
_______________________________________________________________________
Street
Address
_______________________________________________________________________
City/State/Zip
_______________________________________________________________________
✄
Please cut on dotted line
.
18
W A R R A N T Y & R E P A I R S
