Shenzhen Shuotian Information Technology Co.,LTD
24
Trouble Shooting:
F 1 The Failure phenomenon and solution
Failure phenomenon
Solution
SYS Indicator off
Pls make sure the PoE module connection is right. POE Port connect
with AP, LAN port connect with computer
Can’t land to Wireless AP through Web
page
Pls check the IP address of computer and Wireless AP to see whether
they are in same networking segment, The method is click
“start”-“Run” input“cmd”
，
ping 192.168.0.254 to test the Wireless AP
connectivity.
Reset Wireless AP and load it again;
Pls make sure the IP address 192.168.0.254 is not occupied by other
device in Wireless AP’s networking;
Check computer and cable problem, recommend to use 10/100M UTP
unshielded cable;
Clean up Arp binding from “Start”-“Run” input“cmd” arp –d
Clean the IE Brower’s temporary files and Cache file
。
Wireless AP can’t connect with AP
（
the status display unconnected
）
Try to scan the avaliable wireless networking again
；
Make sure the Wireless AP’s wireless standard is correct
；
(2.4Ghz
signal should connect 2.4Ghz, 5.8Ghz signal should connect 5.8Ghz
signal; )
The Security and passwords are matched between Wireless AP and
AP
；
The signal strength of AP is too weak to connect, should be more than
-75dBm
；
Can’t scan the wireless AP
Scan it several times more
；
If using 5Ghz to scan, please make sure there are 5G signal existed.
Reset the Wireless AP, scan it again after Wireless AP restart
；
The connection of Wireless AP and AP is
success, but the computer can’t share
internet
Pls Check the computer’s IP address and DNS setting. If it is dynamin,
set the network card as automatically obtain. If it is static IP, pls
contact with ISP for correct IP address and DNS address.
How to Reset Wireless AP
Press the “Reset” button more than 15 seconds after power on. The
Wireless AP will restore factory default after the Wireless AP restart.
