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eir fibre box User Manual - 253xxxxxx-A

Sagemcom Broadband SAS document. Reproduction and disclosure prohibited

Page 54

Annex A - Troubleshooting

This section covers

•

Checking the DHCP configuration on your device

§ A.1

•

checking the assignment of an IP address

§ A.2

•

Front panel LEDs

§ A.3

•

the "Diagnostics" tool

§ A.4

•

interpreting the lights

§ A.5

•

reinitializing your gateway

§ A.6

•

resetting factory configuration

§ A.7

Содержание Swan F5366s

Страница 1: ...TM e i r fibre box F5366s Manual...

Страница 2: ...figuration of the gateway by the web interface is described in detail cf section 3 This user manual describes the gateway in the ADSL ADSL2 ADSL2 and VDSL2 All the specificities dealing with FTTH mode...

Страница 3: ...Route 19 3 3 5 Media 20 3 3 6 Maintenance 22 3 4 Access Control 29 3 4 1 PortForwarding 29 3 4 2 Firewall 33 3 4 3 DMZ 36 3 4 4 User 37 3 4 5 Bridge Mode 37 3 5 Internet Settings Internet connectivity...

Страница 4: ...eir fibre box User Manual Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 4 ANNEX A TROUBLESHOOTING 54...

Страница 5: ...1 1 Presentation This user manual is dedicated to the eir fibre box product This equipment is a gateway which gives users broadband Internet access from their computer tablet smartphone or game conso...

Страница 6: ...mcom Broadband SAS document Reproduction and disclosure prohibited Page 6 2 Description and hardware installation 2 1 Description The following figure gives an overview of an eir fibre box Figure 2 1...

Страница 7: ...nt Reproduction and disclosure prohibited Page 7 2 1 1 Connectors and buttons Rear View Side view Marking Meaning WiFi button Press 3 seconds to turn WiFi on off WPS button Press to activate WPS pairi...

Страница 8: ...ing Eth x 1 to 4 RJ45 connectors 10 100 1000BASE T Ethernet Interface These connectors are identified by the yellow color They are used to connect to a computer or a television set via a TV Video Deco...

Страница 9: ...n Blinking green fast during 2 secs when the pairing is successful Green 5 VOIP Phone Solid green VoIP account is registered Off VOIP service is off Green 3 Information Configuration 3 1 Accessing the...

Страница 10: ...fibre box User Manual Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 10 The equipment s IP address 192 168 1 254 appears in the header bar 3 Click on LOGIN to validate No...

Страница 11: ...fibre box User Manual Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 11 4 The welcome screen of the gateway appears Mark Description 1 To log out of the web interface 1 2...

Страница 12: ...n 3 10 Mark Description 3 Here you will find the parameters to control and configure your eir fibre box The menu Modem config allows you to configure general settings For more information consult the...

Страница 13: ...mmediately without you having to restart your gateway Basic principles 1 To make this guide easier to read and understand it does not state that each time you enter information into a screen you must...

Страница 14: ...m Config This section contains the following menus Device info see subsection 3 3 1 LAN IPv4 see subsection 3 3 2 DynDNS see subsection 3 3 3 Route see subsection 3 3 4 Media see subsection 3 3 5 Main...

Страница 15: ...Object This menu is used to display all the gateway s statistics This menu contains information about LAN WAN Ethernet 3 3 1 3 DHCP Leases Object This menu is used to display all the computers which...

Страница 16: ...n ARP Address Resolution Protocol This shows the physical address of a computer s network card corresponding to an IP address In the Device Info menu select ARP The following screen opens 3 3 2 LAN IP...

Страница 17: ...configure your computer as DHCP client and DNS client or enter the primary and secondary DNS server addresses Note When OFF you must configure your computer with the parameters appropriate to your lo...

Страница 18: ...t DynDNS The following screen opens Field Action Enable Press the button ON OFF to activate or deactivate the Dynamic DNS service Status Display the status of the function DynDNS Provider Select from...

Страница 19: ...net service provider 3 3 4 Route Object The Route menu is used to force a specific route to be used In the Gateway Settings menu select Route The following screen opens Field Action Default value Desi...

Страница 20: ...NA for sharing multimedia content from USB mass storage device with all connected devices on your local network Field Action Default value DLNA The ON OFF button allows activating or deactivating the...

Страница 21: ...s connected to the gateway To do this the user must copy the link indicated on the screen into the browser address bar Field Action Default value File sharing The ON OFF button allows to activate or d...

Страница 22: ...a factory reset the existing configuration is completely overwritten Backup the current configuration if required refer to 3 3 7 2 In the Gateway Settings menu select Maintenance Resets The following...

Страница 23: ...to the factory configuration 3 3 7 2 Backup and Restore Object This menu is used to backup the current configuration to a file with a conf extension restore a saved configuration In the Gateway Setti...

Страница 24: ...provided by your ISP In the Gateway Settings menu select Maintenance Software update The following screen opens Note to be able to perform a software upgrade you will need first an image file to be p...

Страница 25: ...t value Gateway time Date and time delivered to your gateway First server Enter a NTP server in the field ntp1 eircom net Second server Enter a NTP server in the field Ntp2 eircom net Time Zone Click...

Страница 26: ...propriate severity from the scroll down list All the events with this severity or a higher severity will be saved to your gateway s volatile flash memory The severities are classified in increasing or...

Страница 27: ...ay using several tools In the Gateway Settings menu select Maintenance Internet Utilities Ping The ping tool shows how long it takes for packets to reach host Select Ping in the list Enter the IP addr...

Страница 28: ...eir fibre box User Manual Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 28 Select DNS Query in the list Enter the domain s name of the target Click on the Test button...

Страница 29: ...4 2 DMZ see subsection 3 4 3 User see subsection 3 4 4 Bridge Mode see subsection 3 4 5 3 4 1 Port Forwarding Object This menu is used to route directly to the External Ports the incoming data from a...

Страница 30: ...but can significantly reduce network traffic Advertisement TTL The time to live for the advertisement is measured in hops steps for each UPnP packet sent A hop is the number of steps allowed to propag...

Страница 31: ...ice from the scroll down list for example SNMP The External Port Internal Port and Protocol fields transport protocol associated with this service are automatically filled in the table the External ho...

Страница 32: ...wing screen opens Field Meaning Games or applications Select the game or application from the scroll down list IP Address Enter the IP Address associated to the selected game or application Click on t...

Страница 33: ...all drops all entering connections Outcoming traffic is allowed except Netbios services This mode is the recommended one High Maximum Security level The firewall allows the exit of standard services w...

Страница 34: ...customized service In this case you must fill in manually all fields Custom Name Name you want to allocate to the service when you choose Other in the field Service Protocol Select the transport proto...

Страница 35: ...ks all incoming services Reject In Both Way Blocks all incoming and outgoing services Accept From local Authorizes all outgoing services Accept From Remote Authorizes all incoming services Accept In B...

Страница 36: ...opens Field Action Default value Enable Click on the ON OFF button to activate or deactivate the DMZ OFF Local host Enter the IP address of a server to activate the DMZ and therefore access it directl...

Страница 37: ...enu select User The following screen opens Type the old password type your new password then confirm the new password Select Apply to apply changes 3 4 5 Bridge Mode Object Use this function when you...

Страница 38: ...nnectivity The Internet connection settings are accessible from the welcome screen by clicking on Internet Connectivity This section contains the following menus Basic see subsection 3 5 1 3 5 1 Basic...

Страница 39: ...l Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 39 3 6 Ethernet service 3 6 1 Status of the Ethernet connections From the item Ethernet click on the button to access the...

Страница 40: ...access the WiFi parameters click on the button from the item Wi Fi xGHz This section contains the following menus Wi Fi Network Basic see subsection 3 7 1 Band Steering see subsection 3 7 2 WPS see s...

Страница 41: ...each other This channel must be the same for the gateway and all its Wi Fi clients Select the channel you want from the scroll down list Note It is recommended to leave this parameter to Auto Band st...

Страница 42: ...se one single SSID for both WiFi 2 4GHz and 5GHz In order to activate this menu you will have to give the same SSIDs and Security settings for both channels The following screen opens Click on the ON...

Страница 43: ...on the ON OFF button to activate or deactivate the WPS function Note When OFF the WPS button on the gateway is also disabled Connect using WPS Start button To connect a device by using the WPS Push Bu...

Страница 44: ...ield Action Wireless Mode This is the wireless mode used by the gateway Select the wireless mode you want from the scroll down list Bandwidth Width This is the channel width used by the gateway Select...

Страница 45: ...clients Define the maximum number of clients that can be connected 3 7 6 MAC Filter Object This session lets you use the Mac Filter to control Wi Fi access The following screen opens Field Action All...

Страница 46: ...ation Field Meaning Action Status Status of the USB port Eject device Use this button to remove the USB drive from the gateway Check the box Force to eject when the normal procedure is not working Por...

Страница 47: ...roadband SAS document Reproduction and disclosure prohibited Page 47 Use the ON OFF button to activate or deactivate the sharing of the current USB drive To allow access to this shared folder you must...

Страница 48: ...screen opens By default the video contents are selected In the Top Menu you can select the type you contents you want to play Field Meaning Action VIDEO Access to video contents shared on your USB dri...

Страница 49: ...ing see subsection 3 4 3 1 URL Filter see subsection 3 4 3 2 3 10 1 Internet Access Control planning Object This menu is used to create and manage access time for LAN devices which are connected to th...

Страница 50: ...he configuration 3 10 2 URL Filter Object This menu is used to create and manage Url access restriction for all LAN devices which are connected to the gateway In the Access control menu select Parenta...

Страница 51: ...anual 253xxxxxx A Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 51 activate or deactivate an access restriction using the ON OFF button delete an access restriction by cl...

Страница 52: ...eir fibre box User Manual 253xxxxxx A Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 52...

Страница 53: ...ve minutes you must not power down the gateway not disconnect from the xDSL line or Fiber line During the download process the LED will blink Do not power down the gateway It will restart automaticall...

Страница 54: ...rohibited Page 54 Annex A Troubleshooting This section covers Checking the DHCP configuration on your device A 1 checking the assignment of an IP address A 2 Front panel LEDs A 3 the Diagnostics tool...

Страница 55: ...l TCP IP Properties appears 4 Select the General tab then the case Obtain an IP address automatically and the case Obtain the addresses of the DNS servers automatically 5 Click the OK button to confir...

Страница 56: ...N port and the link is active Blinking slowing Trying to detect DSL carried Blinking fast Detected DSL carrier and trying to synchronise Off No Broadband connection is plugged in or power is off Green...

Страница 57: ...on 3 A 5 3 All LEDs are off 1 Check that the type of power available in your premises is compatible with the mains voltage required for powering your gateway 2 Check that the delivered power cord is p...

Страница 58: ...nnection password delivered by your Internet Service Provider see Internet Connection section 3 5 To reset the default settings and therefore restore the gateway to its factory configuration use one o...

Страница 59: ...eir fibre box User Manual Sagemcom Broadband SAS document Reproduction and disclosure prohibited Page 107...

Страница 60: ...formationinthisdocumentiscorrect butdoesnotacceptliabilityforerrororomission Non contractualdocument Alltrademarksare registeredbytheirrespective owners Simplifiedjointstockcompany Capital35703000Euro...

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