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16. Answers to your questions
Error message: SIM LOCKED
The mobile phone operator may require
certain types of SIM card to be used. This
message indicates that the SIM card is not
accepted.
Remove the SIM card and turn the phone
on again. If you get the SIM not present
error message, check with your phone
dealer whether your SIM card is compatible.
Otherwise, contact the after sales service.
The phone display does not change
Press a key. If nothing is displayed, check
the position of the SIM card. If the problem
continues, contact the after sales service.
No connection made
Check the form of the number called.
Check that there is at least one field
strength dot showing. If R is displayed but
there is no mobile phone operator name,
only emergency calls are allowed.
Check that you have not used all your credit
with the mobile phone operator.
Check that the SIM card provides the
service you required and that it has not
expired.
Check and, if necessary, disable the
outgoing call lock.
The network is saturated. Please try later.
If you still have problems getting a
connection, contact the Hotline.
Unable to receive calls
Try to make a call to check that the phone
and the network are operational.
Check and, if necessary, disable the
permanent call redirection (permanent call
redirection icon displayed).
Check and, if necessary, disable the
incoming call lock.
If you still have problems receiving calls,
contact the Hotline.
Cannot send messages
Check that the SIM card provides this
service.
Check that the message server is
correctly set up.
Try to make a call to check that the phone
and the network are operational.
Try sending the message later.
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