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Troubleshooting
SIM LOCKED
On network providers’ request, the handset can only be used with
some types of SIM cards. This message means that the SIM card you
are using does not fit with the phone. Take the SIM card out, and switch
it back on. If the message
SIM not present
appears on the screen, you
will need to check its compatibility next to the place where you bought
it. If not, please contact your after-sales service.
No call connection
Check that the number you have dialled is correct.
If the letter R is displayed on the top right corner of the screen, without
any network name displayed, only emergency services can be called.
Check the status of your credit.
Check that the SIM Card you are using offers the service you are
requesting ; check if its validity has not expired.
Check and deactivate the outgoing calls restriction when necessary.
The network could be saturated. Try later.
If the problem persists, please contact your Technical Helpdesk.
No receiving calls
Try to make a call in order to check that the phone and the networks
are operational.
Check and deactivate the permanent call forwarding (permanent call
forwarding icon displayed on the screen).
Check and deactivate the incoming calls restriction when necessary.
If the problem persists, please contact your Technical Helpdesk.
Quality reception when calling
Avoid placing your fingers on the top of the phone, where the aerial is
integrated: the phone will have to use full strength to establish a quality
transmission.
P
ROBLEM
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ACTIONS
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