Sagem MYH-10 Series, Руководство пользователя

Страница: 62 / 72

62
Troubleshooting
Error message: SIM blocked If the wrong PIN number is entered three times in a row, the card will be locked. To
unlock your card:
- enter the PUK code (Personal Unlocking Key) provided by your Network Operator
and validate,
- enter your PIN number and validate,
- enter your PIN number again and validate.
After 5 or 10 times (depending on SIM card type), the SIM card will be permanently
locked. Contact your Operator or your Service Provider to obtain a new card.
The same procedure (entering 052) applies when the PIN-2 code is blocked (PUK2
code).
Error message: SIM locked-out The mobile phone operator may require certain types of SIM card to be used. This
message indicates that the SIM card is not accepted.
Remove the SIM card and turn the phone on again. If you get the SIM not present
error message, check with your phone dealer whether your SIM card is compatible.
Otherwise, contact the after sales service.
The phone display does not
change
Press a key. If nothing is displayed, check the position of the SIM card. If the problem
continues, contact the after sales service.
No connection made Check the form of the number called.
Check that there is at least one field strength dot showing. If R is displayed but there
is no mobile phone operator name, only emergency calls are allowed.
Check that you have not used all your credit with the mobile phone operator.
Check that the SIM card provides the service you required and that it has not
expired.
Check and, if necessary, disable the outgoing call lock.
The network is saturated. Please try later.
If you still have problems getting a connection, contact the Hotline.
Problem - Situation Actions
252542029_myH10 V2_en.book Page 62 Vendredi, 17. mars 2006 10:37 10