42
If a fault occurs, he will advise you.
1.
The new phone (excluding consumables), including new
accessories bundled with the phone, are guaranteed by
Sagem Communication, parts and labour (apart from travel)
against any manufacturing fault for a period of twelve (12)
months with effect from the sale of the phone to the
customer, on presentation of the paperwork stating the
purchase date of the phone.
Phones that have been repaired or replaced as standard
during the warranty period stated above are guaranteed
(parts and labour) until the later of these two dates:
Expiry of the guarantee period of twelve (12) months stated
above or three (3) months with effect from the date of
support provided by Sagem Communication.
Your legal rights under the terms of applicable national law
as well as your rights in relation to your retailer, as set out
in the sales contract, remain applicable and are not in any
way affected by this guarantee.
In any disputes, the phone is covered by the legal warranty
against the consequences of faults or hidden defects in
compliance with articles 1641 and subsequent of the
French civil code.
2.
All faulty phones under warranty will be replaced or
repaired free of charge at Sagem Communication's option
(with the exclusion of repair of any other damage), once it
has been specified that the work required for the application
of the warranty will be done in a workshop and that the
return costs (transport and insurance) of the phone to the
address to be indicated to it by the Sagem Communication
after-sales service, whose phone number will appear on the
delivery note, will be charged to the customer.
Subject to essential legal provisions, Sagem
Communication does not accept any warranty, explicit or
implicit, other than the warranty provided expressly in this
chapter, nor shall Sagem Communication accept
responsibility for any immaterial and/or indirect damages
(such as loss of orders, loss of profit or any other financial
or commercial damage) under the warranty or not
3.
The acceptance of a phone under warranty demands that
a purchase document that is legible and without
modi-fication, stating vendor's name and address, date and
place of purchase, type of phone and IMEI, are attached to
the warranty, and that the information on the phone
identification label is legible and that this label or any other
seal has not been tampered with.
The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's
responsibility to backup at his expense the customized data
stored in the phone (phonebook, settings, wallpapers). A list
of backup facilities can be provided by Sagem
Communication on request. The responsibility of Sagem
Communication cannot be invoked if damage occurs to
customer files, programs or data. The information or
operating elements and the contents of files will not be
re-installed in any case in the event of loss.
Sagem Communication may decide, at its option, to repair
the phone with new or reconditioned parts, replace the
phone with a new phone or, in any dispute, a phone in good
working condition. During its work Sagem Communication
reserves the facility to make, where necessary, any
technical modifications to the phone where these
modifications doe not adversely affect its initial purpose.
Faulty parts to be replaced during a repair under warranty
will become the property of Sagem Communication.
The phone repair and standstill time during the warranty
period may not lead to an extension of the warranty period
as stated in article 1 above, provided no other vital
provisions have been agreed.
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