40
purchase document, stating vendor's name and address,
date and place of purchase, type of phone and IMEI (to
display the IMEI on your phone's screen, type: *#06#), be
attached to the warranty, and that the information on the
phone identification label be legible and that such label or
any other seal have not been tampered with. The warranty
applies under normal usage for the period outlined above.
Prior to sending the phone for repair, it is your responsibility
to backup at your expense any customized data stored in
the phone (such as phonebook, settings, wallpapers, and
previously downloaded data). BRIGHTSTAR IS NOT
RESPONSIBLE FOR DAMAGE TO CUSTOMER FILES,
PROGRAMS OR DATA. The information or operating
elements and the contents of files will not be re-installed in
any case in the event of loss. Brightstar may decide, at its
option, to repair the phone with new or reconditioned parts,
or replace the phone with a new phone or with a phone in
good working condition. During its repair work Brightstar
may make, where necessary, any technical modifications to
the phone where these modifications do not adversely
affect functionality. Faulty parts to be replaced during a
repair under warranty become the property of Brightstar.
The application of the warranty is subject to the full payment
of the sums due for the phone when the request for support
is made.
4.
Breakdowns, damage or malfunctions due to the
following are excluded from the limited warranty: (i)
non-compliance with the installation and use instructions,
(ii) an external cause (such as shock, lightning, fire,
vandalism, malice, water damage of any type, contact with
various liquids or any harmful agent, unsuitable electric
current, extreme humidity or heat, improper storage, etc.),
(iii) modifications of the phone made without the written
consent of Brightstar, (iv) a servicing fault, as described in
the documentation supplied with the phone, (v) lack of
supervision or care, (vi) poor environmental conditions of
the phone (including temperature and hygrometry, effects
of variations in electric voltage, interference from the mains
network or earth), (vii) repair, including opening or trying to
open the phone or servicing done by personnel not
approved by Brightstar, (viii) inadequate packaging and/or
poor packing of the phone that is sent back to Brightstar, (ix)
the use of products or accessories not sold by Brightstar as
compatible with the phone, or (x) the opening or closing of
a SIM Lock done without the agreement of the original
operator.
5.
In addition, the warranty does not cover: (i) normal wear
and tear of the phone and accessories, (ii) change of
parameters of the cellular network made after the phone
was sold, (iii) supply of new software versions, (iv) delivery
of consumables and installation or replacement of these
consumables, (v) phone or software modified or added
without the written consent of Brightstar, (vi) phones
returned to Brightstar without having complied with the
return procedure specific to the phone covered by this
warranty, or (vii) communication problems linked with a
poor environment, including problems accessing and/or
logging onto the Internet, breakdowns of the access
network, the failure of the subscriber's or his
correspondent's line, transmission fault (such as poor
geographic coverage by radio transmitters, interference,
disturbance, failure or poor quality of phone lines, etc.), a
fault inherent to the local network (such as cabling, file
server, user phone) and/or transmission network fault (such
as interference, disturbance, failure or poor quality of the
network, etc.).
6.
In the event a customer submits a product for repair or
replacement and such product is excluded from warranty
coverage or the warranty period has expired, Brightstar will
draw up an estimate to be given to the customer for
acceptance before any repair commences. The repair and
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