For customers in the United States
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Faulty parts to be replaced during a repair under warranty
become the property of Brightstar. The application of the
warranty is subject to the full payment of the sums due for the
phone when the request for support is made.
4.
Breakdowns, damage or malfunctions due to the following
are excluded from the limited warranty: (i) non-compliance
with the installation and use instructions, (ii) an external cause
(such as shock, lightning, fire, vandalism, malice, water
damage of any type, contact with various liquids or any
harmful agent, unsuitable electric current, extreme humidity
or heat, improper storage, etc.), (iii) modifications of the
phone made without the written consent of Brightstar, (iv) a
servicing fault, as described in the documentation supplied
with the phone, (v) lack of supervision or care, (vi) poor
environmental conditions of the phone (including
temperature and hygrometry, effects of variations in electric
voltage, interference from the mains network or earth), (vii)
repair, including opening or trying to open the phone or
servicing done by personnel not approved by Brightstar, (viii)
inadequate packaging and/or poor packing of the phone
that is sent back to Brightstar, (ix) the use of products or
accessories not sold by Brightstar as compatible with the
phone, or (x) the opening or closing of a SIM Lock done
without the agreement of the original operator.
5.
In addition, the warranty does not cover: (i) normal wear
and tear of the phone and accessories, (ii) change of
parameters of the cellular network made after the phone
was sold, (iii) supply of new software versions, (iv) delivery of
consumables and installation or replacement of these
consumables, (v) phone or software modified or added
without the written consent of Brightstar, (vi) phones returned
to Brightstar without having complied with the return
procedure specific to the phone covered by this warranty, or