12
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Coffee does not run
through
Machine is not turned On
Ensure the machine is
plugged in, switched On
at the power outlet and the
POWER button is pressed.
Water tank is empty
Fill the water tank.
The Control Dial not in
‘Espresso’ position
Turn the Control Dial to the
‘Espresso’ position.
Coffee grind is too fine
Ensure you use a suitable
espresso grind. Refer to
‘Extraction Guide’ on page 8.
Too much coffee in the filter
basket
Refer to ‘Coffee Dose &
Tamping’, page 7.
Coffee tamped too firmly
Refer to ‘Coffee Dose &
Tamping’ on page 7.
The filter is blocked
Use a pin to clear the holes.
Please refer to ‘Cleaning
Filter’ on page 11.
Coffee runs out too quickly
The coffee grind is too coarse
Ensure you use a suitable
espresso grind. Refer to
‘Extraction Guide’ on page 8.
Not enough coffee in the filter
Refer to ‘Coffee Dose &
Tamping’ on page 7.
Coffee not tamped firmly
enough
Refer to ‘Coffee Dose &
Tamping’ on page 7.
Coffee is too cold
Cups not preheated
Preheat cups.
When the base of the jug
becomes too hot to touch this
is when milk is heated at the
correct temperature. Refer to
‘Texturing Milk’ on page 9.
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