20
Troubleshooting
PROBLEM
POSSIBLE CAUSES
EASY SOLUTION
Water does not flow
from the group head.
No hot water.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• Machine needs to be cleaned &
descaled.
• Perform clean & descale cycle.
• Coffee is ground too finely and/
or too much coffee in filter basket
and/or over tamping and/or filter
basket is blocked.
• See below, ‘Espresso only drips from
the portafilter spouts or not at all’.
Espresso only drips
from the portafilter
spouts or not at all.
• Coffee is ground too finely.
• Use slightly coarser grind. Refer to
‘Coffee Dose and Tamping’ on page
13 and ‘Extraction Tips’ on page 16.
• Too much coffee in the filter
basket.
• Lower dose of coffee.
• Coffee tamped too firmly.
• Tamp between 15-20kgs (30-40 lbs)
of pressure.
• Water tank is empty. Fill tank.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to
lock into place.
• The filter basket may be blocked. • Use the pin on the end of the provided
cleaning tool to unblock the hole(s).
• Machine needs to be cleaned &
descaled.
• Perform clean & descale cycle
Espresso runs
out too quickly
• Coffee is ground too coarsely.
• Use slightly finer grind.
• Refer to ‘Coffee Dose and Tamping’
on page 13 and ‘Extraction Tips’ on
page 16.
• Not enough coffee in the filter
basket.
• Increase dose of coffee and tamp.
Refer to ‘Coffee Dose and Tamping’
on page 13 and ‘Extraction Tips’ on
page 16.
• Coffee tamped too lightly.
• Tamp between 15-20kgs (30-40 lbs)
of pressure.
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