MorphoAccess® SIGMA Extreme Series - Installation Guide
Identity & Security
Annex 3 : Support
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2017_2000024418 - V1
Troubleshooting
The terminal IP address is unknown or it is not possible to connect
to the terminal
Use terminal interface to configure a valid set of network parameters in your terminal.
The sensor is switched off
Check that the database contains at least one record.
Check that the identification mode is enabled.
The terminal returns erratic responses to Ping commands
Check the subnet mask.
Ask the network administrator for the correct value.
Check that each device connected to the network has a different IP address.