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EN
Warranty
Our 24 months warranty reflects our confidence
in the high quality of our design, engineering,
production and product performance. We confirm
that this product was manufactured in accordance
with the current European safety requirements
and quality standards which are applicable to this
product, and that this product is free from defects
on materials and workmanship at the time of
purchase. Under the conditions mentioned herein,
this warranty may be invoked by consumers in the
countries where this product has been sold by a
subsidiary of the Dorel Group or by an authorized
dealer or retailer.
Our 24 months warranty covers all manufactur-
ing defects in materials and workmanship when
used in normal conditions and in accordance with
our user manual for a period of 24 months from
the date of the original retail purchase by the first
end-user customer. To request repairs or spare
parts under our warranty for defects in materials
and workmanship you must present your proof of
purchase, made within the 24 months preceding
the service request.
Our 24 months warranty does not apply to defects
caused by normal wear and tear, damage caused
by accidents, abusive use, negligence, fire, liquid
contact or other external cause, damage which
is the consequence of failing to comply with the
user manual, damage caused by use with another
product, damage caused by service by anyone who
is not authorized by us, or if the product is stolen
or if any label or identification number has been
removed from the product or has been changed.
Examples of normal wear and tear include wheels
and fabric worn down by regular use and the natu-
ral breakdown of colors and materials due to
normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of
contact is the authorized dealer or retailer recog-
nized by us. Our 24 months warranty is recognized
by them (1). You must present your proof of pur-
chase, made within the 24 months preceding the
service request. It is easiest if you get your service
request pre-approved by us. If you submit a valid
claim under this warranty, we may request that you
return your product to the authorized dealer or re-
tailer recognized by us or that you ship the product
to us in accordance with our instructions. We will
pay for shipment and for return freight if all instruc-
tions are followed. Damage and/or defects neither
covered by our warranty nor by the legal rights of
the consumer and/or damage and/or defects with
respect to products that are not covered by our
warranty can be handled at a reasonable fee.
Rights of the consumer:
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