45
9
T
ROUBLESHOOTING
Fault
Cause
Solution
The fire
doesn’t burn
well
Damp wood
Use dry wood (moisture content ≤20%)
Inappropriate fuel
Only use recommended fuels
Poor
chimney
draught
(min 10 Pa)
▪
Check the air-tightness of the flue
▪
Close the chimney’s cleaning hatches
▪
Clean the flue
Insufficient combustion air
▪
Check diameter flue outlet and supply
of combustion air
▪
Check if extractor fans are operating
in the same room
Glass blackens quickly
Damp wood
Use dry wood (moisture content ≤20%)
Inappropriate fuel
▪
Only use recommended fuels
Filled too much wood
Do not fill more than 2-3 wood logs
Insufficient combustion air
▪
Check diameter flue outlet and supply
of combustion air
▪
Check if extractor fans are operating
in the same room
A strange odour and
smoke develops during
first use
Baking in of the paint
The odour and smoke will dissapear after
a while
Condensation
High difference in temperature Open the door for 2-3 min when lighting
the fire. Do not leave the fire unattended!
Smoke hindrance
Poor chimney draught
(min 10 Pa)
▪
Check the air-tightness of the flue
▪
Close the chimney’s cleaning hatches
▪
Clean the flue
Fuel isn’t entirely burnt
Only fill wood logs when flames are dying
out
Chimney fire
Innapropriate fuel
Overcharge
Poor maintenance
Immediately close the air supply and
contact the fire department
10
S
PARE PARTS
We stock most spare parts for our products. Note down the reference number of your product and
request the spare part from your point of sale. For spare parts both under and outside of warranty, please
contact your point of sale.
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