30
Problems
Causes
Solutions
The machine does not turn on.
The machine is not connected to the
power source.
Connect the machine to the power source.
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Insert the plug into the machine’s power
socket.
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Coffee is not hot enough.
The cups are cold.
Warm the cups with hot water.
Hot water or steam is not dispensed.
The hole of the steam wand is clogged.
Clean the hole of the steam wand using a pin.
Coffee has little crema.
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is not freshly roasted.
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The machine takes a long time to warm
up or the amount of water dispensed
from the wand is too little.
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Descale the machine.
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Turn the machine on. Close the service door.
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correct position.
Dregdrawer is inserted.
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group.
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no coffee comes out.
(see note)
Water tank is empty.
Fill the water tank and prime the water circuit
again.
Brew group is dirty.
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The water circuit is not primed.
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from the hot water wand.
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
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manual.
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the left.
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The coffee is too weak.
(see note)
Rare event that occurs when the machi-
ne is automatically adjusting the dose.
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manual.
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(see note)
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Adjust the grinder to a coarse grind (see
page 16).
Circuit is not primed.
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from the steam wand.
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Coffee leaks out of the dispensing head.
Dispensing head is clogged.
Clean the dispensing holes with a soft cloth.
Brewing does not start.
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The opti-dose adjustment is not at the
optimal setting.
Change the opti-dose adjustment
(see page 15).
Note: If dealing with an initial start-up or if the coffee blend has been changed, a certain number of coffees must be
brewed in order to allow the machine to optimize the parameters.
Please contact Saeco or an authorized service center for any problems not covered in the above table or when the
suggested solutions do not solve the problem.
TROUBLESHOOTING
