Error code
Problem
Cause
Possible solution
5
Water circuit problem
There is air in the water
circuit.
Remove and place back
the water tank a couple
of times. Make sure you
insert it into the
machine properly.
Check if the water tank
compartment is clean.
14
The machine is
overheated.
This can have several
causes.
Switch the machine off
and switch it back on
again after 30 minutes.
Try this 2 or 3 times.
If the above solutions do not help to remove the error code icon from the
display and bring the machine back to normal working order, contact the
Philips Saeco hotline. Contact details can be found in the warranty booklet
or on www.saeco.com/support.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit
www.saeco.com/support
for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Troubleshooting
Problem
Cause
Solution
The machine does not
switch on.
The machine is disconnected or the
main switch is in OFF position.
Check if the mains cord is inserted
correctly
Make sure the main switch is in ON
position.
The machine is in DEMO
mode.
The standby button has been
pressed for more than 8 seconds.
Switch the machine off and then
on again using the main switch on
the back of the machine.
The drip tray is quickly
filled.
This is normal. The machine uses
water to rinse the internal circuit and
brew group. Some water flows
through the internal system directly
into the drip tray.
Empty the drip tray when the 'drip
tray full' indicator pops up through
the drip tray cover.
Place a cup under the dispensing
spout to collect rinsing water.
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