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Problem
Possible cause
Solution
The machine does not turn on. Machine not connected to the power supply. Connect the machine to the power supply.
The pump is very noisy.
Water tank empty.
Refill with water. (section 4.4).
The coffee is too cold.
The machine ready light (15) was off when
the button was pressed.
Wait until the machine ready light (15) turns
on.
The Portafilter was not preheated (section 5). Preheat the Portafilter.
Cold cups.
Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a
cappuccino.
The milk is not suitable: powdered milk, low-
fat milk.
Use whole milk.
The Pannarello is dirty.
Clean the Pannarello as described in section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat the
operations described in section 8.
The coffee is dispensed too fast,
the crema does not form.
Not enough coffee in the Portafilter.
Add coffee (section 5).
Coffee grinds are too coarse.
Use a different blend (section 6).
The pod is old or not suitable.
Use a different blend (section 6).
Old or not suitable pod.
Change the pod.
Coffee is not dispensed or
dispensed only in drips.
No water.
Refill with water. (section 4.4).
The grind is too fine.
Use a different blend (section 6).
Coffee has been tamped or pressed in the
Portafilter.
Shake the ground coffee.
Too much coffee in the Portafilter.
Reduce the quantity of coffee in the Portafilter.
Knob (3) is open.
Close the knob (3).
The machine has limescale buid-up
Descale the machine (section 10).
The filter in the Portafilter is clogged.
Clean the filter (section 9).
The pod is not suitable.
Change type of pod.
Coffee drips from the edges.
The Portafilter is incorrectly inserted in the
brew unit.
Insert the Portafilter correctly (section 5).
Upper edge of the Portafilter is dirty.
Clean the rim of the Portafilter.
Pod inserted incorrectly
Insert the pod correctly. Make sure it doesn’t
hang over the edge of the Portafilter.
Too much coffee in the portafilter.
Reduce the quantity of coffee using the
measuring scoop.
Please contact an authorized service center for any problems not covered in the above table or when the suggested
solutions do not solve the problem. Saeco USA Customer Service (1-800-933-7876).
