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APPENDIX A: TROUBLESHOOTING
A.4
Support
If you cannot resolve an issue, please contact the Supercircuits Support at 1.800.335.9777 for
assistance. When you contact support, please provide the server reports, log file and a brief description
of the problem, if possible.
•
To generate a server reports, enter the following into the IE address field:
https://<IP ADDRESS>/nvc-cgi/admin/param.cgi?action=list
- and -
https://<IP ADDRESS>/nvc-cgi/admin/vca.cgi?action=list
where <IP ADDRESS> is the IP address of your camera. The server report contains important
information about the device, as well as a list of the current parameters.
•
To generate a log report, use IE to log into the unit. In the View screen, click the following items,
entering security information when required:
SETUP
>
Maintenance
>
System Log
>
LOG LIST
Click the name of the Log List of interest to open the file.
