For Customer Services & Spare Parts please call
0845 208 8750
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm
or visit us at
www.productcareuk.com
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Trouble shooting
•
All repairs to your machine should be carried out by a qualified engineer or contact Product
Care on
0845 208 8750.
•
Before contacting a qualified engineer or Product Care, please see if the problem your machine
has developed can be solved with the help of the below:
Fault
Possible cause
Removing methods
Your appliance does
not discharge water.
•
Outlet hose is clogged or twisted.
•
Pump filter clogged.
•
Laundry settled in the machine
unevenly.
•
Check the outlet hose, then
either clean or untwist.
•
Clean the pump filter.
•
Spread your laundry in the
machine evenly.
Your appliance
vibrates.
•
The feet of your machine have not
been adjusted correctly.
•
Transportation screws have not been
removed.
•
Your machine is under-loaded with
laundry or laundry settled unevenly.
•
Your machine is overloaded with
laundry or laundry settled unevenly.
•
Your machine rests on a hard surface.
•
Adjust the feet on your
machine.
•
Remove transportation screws.
•
This will not stop the operation
of your machine.
•
Do not overload the appliance
more than the amount
recommended and settle the
laundry in the machine evenly.
•
Prevent your machine from
resting on hard surfaces. (sides
and rear)
Your appliance does
not start.
•
It is not plugged in.
•
The fuse has blown.
•
Electricity cut - off.
•
Start/pause button not pressed.
•
Programme dial ‘stop’ position.
•
The machine door is not completely
closed.
•
Plug the machine in.
•
Replace the fuse.
•
Check mains power.
•
Press the Start/pause button.
•
Switch the programme dial to
the desired position.
•
Close the machine door.
