PROBLEM SOLVING
WARNING: To reduce the risk of personal injury, always
unplug the microwave before performing maintenance
or trouble shooting checks.
The microwave oven may cause interference to your radio, TV or similar equipment. If this
happens, you can stop the interference by moving the radio, TV or equipment as far away
from your microwave oven as possible.
Problem
Potential reason
Potential solution
Make sure the plug is plugged in securely into the
1. Microwave is not
mains and the plug is switched on. If it is not, remove
plugged in
the plug from the socket, wait 10 seconds and plug it in
again securely.
The plug socket that the microwave is plugged into
may have become faulty. Plug the microwave into
2. Plug is not working
another known good plug socket, ensure that the
If the
socket is turned on and check if the microwave now
works.
microwave
3. The plug has a blown
doesn’t work
Check the plug for a blown circuit fuse or a tripped
fuse or the mains circuit
main circuit breaker. If these seem to be working
has a blown fuse/tripped
properly, test the socket with another appliance.
fuse
Contact customer services to talk through the problem
4. Microwave has
to see if any solution for the fault can be found. If not
and the product is within its warranty period, then the
developed a fault
microwave should be returned to the retailer it was
purchased from for a replacement or refund.
If the
1. Door is not closed
Make sure the door is securely closed. Otherwise, the
microwave will not engage or operate.
microwave
Set the microwave power by pressing the ‘Power Level’
power will not
2. The power has not
button. Select the time and press ‘Start/Quick Start’ to
work
been set
confirm.
The component that produces the microwaves is called
a magnetron, if food is not being heated or is 'luke'
warm then it is likely this component has developed a
Not heating
Magnetron not working
fault.
If the microwave is within its warranty period, please
contact customer services for further advice or take
the microwave back to the retailer it was purchased
from for a refund or replacement.