Problem
Potential reason
Potential solution
If the microwave
doesn’t work
1. Microwave is not
plugged in
Make sure the plug is plugged in securely into the mains
and the plug is switched on. If it is not, remove the plug
from the socket, wait 10 seconds and plug it in again
securely.
2. Plug is not working
The plug socket that the microwave is plugged into may
have become faulty. Plug the microwave into another
known good plug socket, ensure that the socket is turned
on and check if the microwave now works.
3. The plug has a blown
fuse or the mains circuit
has a blown fuse/tripped
fuse
Check the plug for a blown circuit fuse or a tripped main
circuit breaker. If these seem to be working properly, test
the socket with another appliance.
4. Microwave has
developed a fault
Contact customer services to talk through the problem to
see if any solution for the fault can be found. If not and the
product is within its warranty period, then the microwave
should be returned to the retailer it was purchased from for
a replacement or refund.
If the microwave
power will not
work
1. Door is not closed
Make sure the door is securely closed. Otherwise, the
microwave will not engage or operate.
2. The power has not
been set/the timer dial
has not been turned.
Set the microwave power by pressing the ‘Power’ button.
Select
the time by turning the dial and pressing ‘
Start
’ to
confirm.
Not heating
Magnetron not working
The component that produces the microwaves is called a
magnetron, if food is not being heated or is 'luke' warm
then it is likely this component has developed a fault. If the
microwave is within its warranty period, please contact
customer services for further advice or take the microwave
back to the retailer it was purchased from for a refund or
replacement.
29
PROBLEM SOLVING
The microwave oven may cause interference to your radio, TV or similar
equipment. If this happens, you can stop the interference by moving the
radio, TV or equipment as far away from your microwave oven as possible.
WARNING: To reduce the risk of personal injury, always
unplug the microwave before performing maintenance
or trouble shooting checks.
