Realtimes Beijing Technology Co.,LTD
www.realtimesai.com
Z509 Reference Manual V1.1
warranted;
After sales maintenance
1) Warranty period
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Base plate, core plate : 3 year (non-human damage)
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Other peripherals sold by the company:1year(non-human damage)
2) Warranty description
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Within 7 days: the product (base plate, core module) is not damaged by human, our company
will replace / repair it free of charge, and bear the return freight; (because the core module needs
NVIDIA to confirm that it can meet the requirements of repair, it will take a long time, we will
coordinate as soon as possible, please forgive for the inconvenience)
⚫
From 7 days to 36 months: the product (base plate, core module) is not damaged by human, our
company will repair it free of charge, and bear the return freight; (because the core module needs
NVIDIA to confirm that it can meet the requirements of repair, it will take a long time, we will
coordinate as soon as possible, please forgive for the inconvenience)
⚫
Artificial damage in more than 3 year or 3 year: the product (carrier plate) shall be tested after it
is sent to the customer, and the customer shall be informed of whether it can be repaired and the
maintenance cost in detail. After reaching an agreement, the product shall be repaired and returned to
the customer, and the company shall bear the return freight;
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The starting time shall be subject to the date of express delivery receipt;
3) Contact information
Official website: www.realtimesai.com
Taobao website: https://shop340963258.taobao.com/
Address: 11, block B, Heping Xiyuan, Heping West Street, Chaoyang District, Beijing
Attention: RMA
Tel: 010-84284669
Mailing notice: contact with the company's sales department in advance, arrange technical support
personnel to check and eliminate errors caused by misoperation as soon as possible, fill in the product
after-sale return to factory maintenance form after verification, and send it to [email protected] Mail
box, please attach the list of items to facilitate verification, so as to avoid loss and loss in the process
of express delivery. The company does not receive any delivery
Technical support and development customization
1. Scope of technical support
1) The company releases the electrical characteristics and use of industrial carrier boards and modules;
2) Physical dimension of hardware, relevant structure diagram and line sequence definition of
specific interface;
3) Burn in verification of all BSP support packages provided by the company;
4) The company released burn environment construction, entry-level use. ;
5) Various peripheral module drivers released by the company;
6) The company's product fault diagnosis and after-sales maintenance services;
2. Scope of technical discussion
Due to the wide range of embedded system knowledge and various types of involvement, we can not
guarantee that all kinds of questions can be answered one by one. The following content is not
available for technical support, only suggestions can be provided.
