RTD Embedded Technologies, Inc.
|
www.rtd.com
25
IDAN-
ID5915 User’s Manual
6
Troubleshooting
If you are having problems with your system, please try the following initial steps:
•
Check LEDs
–
Verify the color of the LEDs against the information in Chapter 4. Look for LED output that may indicate a problem.
•
Validate Serial Console
–
Connect to the serial console using a terminal emulator and the settings listed in Chapter 4. Check for
any serial data output. If necessary, power cycle the router and check the initial boot messages.
•
Check the Log
–
If the serial console is functional, login to the router and run the
show log
command. Check for any log
messages that may assist in troubleshooting the problem.
•
Restore to Defaults
–
If the serial console is functional, login to the router and load defaults per the commands described in
Chapter 5. This can rule out problems cause by an improper or corrupt configuration.
•
Upgrade Cisco IOS
–
Download the latest version of the IOS Software from Cisco and install it onto the router. See if a new
version of the software resolves the problem. (Valid support agreement with Cisco required.)
•
Simplify the System
–
Remove modules one at a time from your system to see if there is a specific module that is causing a
problem. Perform you troubleshooting with the least number of modules in the system possible.
•
Swap Components
–
Try replacing parts in the system one at a time with similar parts to determine if a part is faulty or if a type of
part is configured incorrectly.
If problems persist, or you have questions about using the product, the following support options are available:
•
For questio
ns regarding the router enclosure, the interface boards, and basic troubleshooting, contact RTD’s Technical
support via
the following methods:
Phone:
+1-814-234-8087
E-Mail:
•
For questions regarding the Cisco 5915 router itself, particularly network configuration settings, contact Cisco TAC. Visit
http://support.cisco.com
for more information.
Also, be sure to check the RTD web site (
http://www.rtd.com
) for updated versions of this manual.
