TROUBLESHOOTING
Symptom
Solutions
Unit is not dispensing water
•
Check to see if the unit is unplugged.
•
Check to see if the main power supply is on.
•
Tighten the water bottle cap and make sure that it is attached properly to the connector
on the water dispenser.
Unit does not dispense cold or hot
water
•
Overconsumption of cold or hot water can cause this problem, so wait a moment for
the water to cool or heat.
•
Space the unit from the wall by more than 15 cm (5.9”) so that ventilation around the
unit is sufficient.
•
The temperature of the water bottle may be too high, so place the water bottle in a cool
location out of direct sunlight.
Unit is noisy during operation
•
Place the unit on a flat, level surface.
•
Make sure that the unit is not touching any other objects.
Leaking
•
Tighten the top threaded portion of the faucet.
•
Tighten the drain cap. If the sealing silicon material inside the drain cap is torn or
damaged, then contact Royal Sovereign to be replaced.
•
Check the water container, water pipe and faucet for damages. If broken a replacement
must be made.
The water being dispensed has a
strange taste
•
This is not uncommon with new water coolers. Do not worry, this is not dangerous to
your health.
•
Clean the unit by placing tap water and 2 Tablespoons of baking soda in the reservoir.
Fill the water tank as usual, and continue with basic operation
•
Make sure the Hot water switch is OFF to avoid damaging residues to the hot water
tank
Power indicator is not lit
•
Make sure that the power switch is ON and the plug is connected to the outlet correctly.
Not heating or cooling
•
Check the electrical connections and make sure they are not loose.
•
The heating and cooling switches may need to be replaced.
•
The heating tank may need to be replaced, because it may be burnt out.
•
Make sure there is sufficient space around the unit
In case of problems, turn off the water dispenser and disconnect from the source of electricity.
NOTE:
For all replacements and repairs that need to be made, contact Royal Sovereign Customer Service at +1) 800-397-1025
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