14
Problems
Possible Causes Solutions
Water streaks appear on
the linen.
When taking a break from
ironing, if your ironing
board cover is soaked with
water it is not suited to the
power of a steam station.
Check that your ironing board is suitable. A
mesh type ironing board must be used
avoid condensation.
White streaks come
through the holes in the
soleplate.
Your boiler has a build-up
of scale because it has not
been rinsed out regularly.
Depending on model:
- Rinse the collector when the “Calc-Away
System” indicator flashes.
- Rinse the boiler when the ""Boiler rinse"
light flashes.
If your water is very hard, rinse it more
often.
Brown streaks come
through the holes in the
soleplate and stain the
linen.
You are using chemical
descaling agents or
additives in the water for
ironing.
Never add this type of product to the water
tank (see § 2).
Contact an Approved Service Centre.
The soleplate is dirty or
brown and may stain the
linen.
You are ironing at too high
a temperature.
See our recommendations regarding
temperature control setting.
Your linen is not rinsed
sufficiently or you have
ironed a new garment
before washing it.
Ensure linen is rinsed thoroughly to remove
any soap deposits or chemicals on new
garments which may be sucked up by the
iron.
You are using starch.
Aways spray starch on the reverse side of
the fabric to be ironed.
There is no steam or there
is little steam.
The water tank is empty
(red light flashing).
Fill the water tank and press the “Restart”
button on the control panel.
The soleplate temperature
is set to the maximum.
The station is working but steam is very hot
and dry. As a result, it is less visible.
The water tank is not
correctly fitted into its
housing.
Push it into position until it "clicks" into
place.
Steam comes out from
around the collector
cover/boiler rinse cap
(according to model).
The collector/cap (according
to model) is not tight
enough.
Tighten the collector/cap after having let the
appliance cool for 2 hours.
The seal of the
collector/cap (according to
model) is damaged.
Contact an Approved Service Centre.
The station is faulty.
Stop using the station and contact an
Approved Service Centre.
The red “water tank
empty” light flashes.
You did not press the
"Restart" button.
Press the “Restart” button on the control
panel until the indicator goes out.
Steam or water escapes
under the appliance.
The station is faulty.
Stop using the station and contact an
Approved Service Centre.
The orange "Calc-Away
System" or "Boiler rinse"
(according to the model)
light is flashing.
You did not press the
"Restart" button.
Press the “Restart” button on the control
panel until the indicator goes out.
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The Guarantee
ROWENTA guarantees this product against any manufacturing defect in materials or workmanship
during the guarantee period within those countries*** as stated in the country list on the last page of
the user manual, starting from the initial date of purchase.
The international manufacturer’s guarantee covers all costs related to restoring the proven defective
product so that it conforms to its original specifications, through the repair or replacement of any de-
fective part and the necessary labor. At ROWENTA’s choice, a replacement product may be provided
instead of repairing a defective product. ROWENTA’s sole obligation and your exclusive resolution
under this guarantee are limited to such repair or replacement.
Conditions & Exclusions
ROWENTA shall not be obliged to repair or replace any product which is not accompanied by a valid
proof of purchase. The product can be taken directly in person or must be adequately packaged and
returned, by recorded delivery (or equivalent method of postage), to a ROWENTA authorized service
centre. Full address details for each country’s authorized service centers are listed on ROWENTA
website (www.rowenta.com) or by calling the appropriate consumer Service centre set out in the
attached Country List.
This guarantee applies only for products purchased and used for domestic purposes and will not
cover any damage which could occur as a result of misuse, negligence, failure to follow ROWENTA
instructions, or a modification or unauthorized repair of the product, faulty packaging by the owner or
mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement
of consumable parts, or the following:
- using the wrong type of water or consumable
- damages or bad results specifically due to wrong voltage or frequency as stamped on the
product ID or specification
- scaling (any de-scaling must be carried out according to the instructions for use)
- accidents including fire, flood, thunderbolt etc
- mechanical damages, overloading
- ingress of water, dust or insects into the product
- damage to any glass or porcelain ware in the product
- professional or commercial use
Consumer Statutory Rights
This international ROWENTA guarantee does not affect the Statutory Rights a consumer may have or
those rights that cannot be excluded or limited, nor rights against the retailer from which the consu-
mer purchased the product. This guarantee gives a consumer specific legal rights, and the consumer
may also have other legal rights which vary from State to State or Country to Country. The consumer
may assert any such rights at his sole discretion.
*** Where a product purchased in one listed country and then used in another listed country, the international
ROWENTA guarantee duration is the one in the country of usage, even if the product was purchased in a listed country
with different guarantee duration. The repair process may require a longer time if the product is not locally sold by
ROWENTA. If the product is not repairable in the new country, the international ROWENTA guarantee is limited to a
replacement by a similar or alternative product at similar cost, where possible.
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