Ross Gear Terminal Equipment
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Warranty and Repair Policy
This Ross Gear Terminal Equipment product is warranted to be free of any
defect with respect to performance, quality, reliability and workmanship for a
period of FIVE (5) years from the date of shipment from our factory.
In the event that your Ross Gear product proves to be defective in any way
during this warranty period, we will gladly repair or replace this piece of
equipment with a unit of equal or superior performance characteristics.
Should you find that this Ross Gear product has failed after your warranty period
has expired, we will repair your defective piece of equipment for as long as
suitable replacement components are available. You, the owner, will bear any
labor and/or component costs incurred in the repair or refurbishment of said
equipment, beyond the FIVE (5) year warranty period.
Should your Ross Gear product be of our Digital Terminal Equipment product
line, a power supply, or carries any surface mount devices, proves to be
defective, we would ask that your piece of equipment be repaired by an
authorized Ross Video Limited factory representative. Any attempt to repair
this product by anyone other that an authorized Ross Video Limited factory
representative, will void your warranty.
If this is a manual for a Ross Gear product of our Digital Terminal Equipment
product line, a power supply, or piece of equipment which carries surface mount
devices, you will find it provides all pertinent information for the safe installation
and operation of your Ross Gear product.
If this is a manual for a Ross Gear product from our Analog Terminal
Equipment product line, you will find it provides all pertinent information for the
safe installation and operation of your Ross Gear product. Included in this
manual if this product does not carry any surface mount devices, you will also
find schematics, bills of materials and layout drawings. These are provided for
your convenience, should you find it necessary to perform discretionary field
repair or modifications to your Ross Gear product.
Ross Video Limited reserves the right to assess any modifications or repairs
made by you and decide whether they fall within warranty limitations, should you
decide to return your Ross Gear product for repair.
In no event shall Ross Video Limited be liable for direct, indirect, special,
incidental, or consequential damages (including loss of profits) incurred by the
use of this product. Implied warranties are expressly limited to the duration of
this warranty.
In Case of Problems:
Should any problem arise with your Ross Gear Terminal Equipment Product,
please contact our Customer Service Department at 613-652-4886, 24 hours a
day, 7 days a week.
A Return Material Authorization number (RMA) will be issued to you, as well as
specific shipping instructions, should you wish our factory to repair your Ross
Gear product. A temporary replacement, if required, will be made available for a
nominal charge. Any shipping costs incurred, will be the responsibility of you, the
customer. All products shipped to you from Ross Video Limited, will be shipped
collect.
Ross Gear Terminal Equipment product advice is available without charge for
the life of this equipment, not just the warranty period.
