Toll Free Technical Support
(International):
+800 1005 0100
Technical Support:
(+1)613-652-4886
After Hours Emergency:
(+1)613-349-0006
E-Mail (Support):
E-Mail (General):
Website
Technical Support
At Ross Video, we take pride in the quality of our products, but if a
problem does occur, help is as close as the nearest telephone.
Our 24-Hour Hot Line service ensures you have access to technical
expertise around the clock. After-sales service and technical support
are provided directly by Ross Video personnel. During business hours
(eastern standard time), technical support personnel are available by
telephone. Outside of normal business hours and on weekends, a direct
emergency technical support phone line is available. If the technical
support personnel who is on call does not answer this line immediately,
a voice message can be left and the call will be returned shortly. Our
Technical support staff are available to react to any problem and to do
whatever is necessary to ensure customer satisfaction.
Supporting Documentation
Ross Video provides a wide variety of helpful documentation for the
setup and support of your equipment. Most of this documentation can be
found on the Ross Video website (
Video Community site (
)
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• Document Information — PIVOTCam-SE User Manual
