Rose electronics CLK-2U3FMB-100M, Инструкция по установке и эксплуатации

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TROUBLESHOOTING
CrystalLink USB3.1 Extender Manual
14
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the order in which they should be
executed in most situations. If you are unable to resolve the problem after following these instructions, please
contact Technical Support for further assistance.
PROBLEM CAUSE SOLUTION
All LEDs on local extender are
off.

The local extender is not
receiving power from the USB
port.

Ensure that the USB connection between
the local extender and host computer is
properly installed.

Move the USB connector to another USB
port on the host computer.
All LEDs on local extender are
off.

The remote extender is not
receiving power from the AC
adapter.

Ensure that the AC power adapter is
properly connected to the remote extender.

Check that the AC adapter is connected to a
live source of electrical power.
Status LEDs on both the local
and remote extender units
are blinking.

There is no connection between
the local and remote extender
units.

The local extender is not
connected to a USB3.1 port.

The host computer does not
support USB3.1.

Ensure that the host computer supports
USB3.1, refer to your computer’s manual
for confirmation.

Ensure the remote extender is connected to
a USB3.1 port. The centre of the port
connector should be blue. Another color,
such as black usually indicates a USB2.0
port.

Ensure that a LC multimode fiber optic
cable is connected between the local and
remote extender units.

Connect a fiber optic patch cord between
the local and remote extender units.
Recheck operation of the system.
Host LED is blinking on one or
both units.

The computer went into
suspend, hibernate or sleep
mode.

The computer tried to suspend
the USB3.1 port that is
connected to the local extender.

Follow the steps in “Setting up your
computer” on to disable suspend modes on
your computer. Refer to your operating
system’s manual for additional instructions
if necessary.

Power cycle the remote extender and the
devices connected to the remote extender.

Power cycle the local and remote extender,
and the devices connected to the remote
extender.