JLCooper Electronics Limited Factory Warranty
JLCooper Electronics (“JLCooper”) warrants this product to be free of defects in materials or workmanship for a period of 12
months from the date of purchase.
This warranty is non-transferable and the benefits apply to the original owner. Proof of purchase in the form of an itemized
sales receipt is required for warranty coverage.
To receive service under this warranty, customers in the United States should contact the JLCooper factory at (310) 322-9990
and talk to a service technician.
If necessary, a Return Authorization number may be issued.
For our customers outside the United States, it is recommended that you first contact your Dealer or Distributor, since they
may offer their own service or support policy.
If local support is not obtainable, please send a FAX to JLCooper’s Service Department at (310) 335-0110, with a detailed
description of the service required.
Upon issuance of return authorization, the product should be properly packed and shipped to Service Department, JLCooper
Electronics, 142 Arena St., El Segundo, CA 90245.
Please include the following: copy of the sales receipt, your name and address (no P.O. Boxes, please), a brief description of the
problem, and any other related items discussed with the service department and considered necessary to evaluate the product
or effect a repair. The return authorization number must be clearly written on the outside of the package.
JLCooper will, without charge for parts or labor, either repair or replace the defective part(s). Shipping costs are not covered
by this warranty.
JLCooper’s normal repair turn around time at the factory is approximately 15 business days, from receipt of product to ship-
ping. Your actual turn around time will include return shipping.
Actual turn around time will vary depending upon many factors including the repeatability of the customer’s reported com-
plaint, the availability of parts required for repair, the availability of related products needed to evaluate the product if neces-
sary.
Priority services are available. These should be discussed with the service technician at the time the return authorization is
issued.
This warranty provides only the benefits specified and does not cover defects or repairs needed as result of acts beyond the
control of JLCooper including but not limited to: abuse, damage by accident/negligence, modification, alteration, improper
use, unauthorized servicing, tampering, or failure to operate in accordance with the procedures outlined in the owner’s manu-
al; nor for acts of God such as flooding, lightning, tornadoes, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL
DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME, INCONVENIENCE, DELAY IN PERFOR-
MANCE OF THIS WARRANTY, THE LOSS OF USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR
BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY, APPLICABLE TO THIS PROD-
UCT. JLCOOPER SHALL NOT BE LIABLE FOR DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR
INTENTIONAL ACTS OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE CUSTOMER SHOULD CON-
TACT THE SHIPPER FOR PROPER CLAIMS PROCEDURES IN THE EVENT OF DAMAGE OR LOSS RESULT-
ING FROM SHIPMENT.
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