15
GENEVA
UNVENTED WATER HEATER
2.1. The guarantee is only applicable if the original guarantee is issued by the seller and
when the said guarantee has been registered with ROINTE correctly, including product
reference, series number (marked on the product’s metal tag), purchase date and proof of
purchase. The product guarantee can be registered on our website at www.rointe.co.uk
or can be sent via email to [email protected] within 90 days of installation. ROINTE
reserves the right to reject the guarantee when this information has been removed or
modified after the original product purchase.
2.2. The guarantee is only applicable if the product has been installed by a competent
person in accordance with this installation manual and all current regulations at the time
of installation.
2.3. The guarantee is only applicable to those cases that concern material, design and
manufacturing defects, and under no circumstances covers damage to the product for
the following reasons:
i) Damage caused by negligence and / or misuse of the product, i.e. used for other
purposes that are not construed as its normal use or for not respecting instructions
of use, servicing or maintenance given by ROINTE, as well as incorrect installation or
use of the product that may not comply with the current technical standards of safety.
ii) Corrosion of any part of the product caused by direct exposure to salt-water. When
the product is installed less than 200m from the coast, the guarantee period for
damages caused by corrosion will be reduced by 50%.
iii) Any unauthorised modification of the product or repairs of the product carried out
by third parties or unauthorised persons, or opening of the product by third parties or
unauthorised persons.
iv) Any accidents that are deemed outside the control of ROINTE, such as (but not
limited to): lightning, fires, floods, natural disasters, public disorder, atmospheric or
geologic phenomena etc.
v) Faults that result from incorrect installation. Guidance can be found from Rointe and
in this installation manual. If in doubt, please contact ROINTE.
2.4. Any repairs or substitutions completed as part of this guarantee service do not allow
extension periods or new periods of guarantee i.e. your guarantee will not be extended
should a repair or substitution of this product take place.
2.5. Any repairs or substitutions covered under this guarantee must be parts that are
functionally equivalent. The defective parts or parts removed or replaced shall become
the property of ROINTE and should be returned as such.
2.6. The product must be installed in a way that allows access for ROINTE technicians
or authorised persons should they need to gain access to the product for repair or
maintenance. The user/client is responsible for any costs or organisation required to
provide access to the products for repair and/or substitution.
