30
Problem
Possible causes
Solutions
Pump is not running
Pump is faulty
Switch off and unplug machine and
contact your authorized service rep
Water from water nozzle is brown
and smells bad
Milk in boiler
Switch off and unplug machine and
contact your authorized service rep
Steam pressure is low to recover
Low voltage at power supply
Verify proper voltage to machine
Heating element damaged
Contact your authorized service rep
Hard water build up in boiler
Contact your authorized service rep.
Steam flow from wand is low
Steam pressure is low
Verify boiler pressure is at approximately
1 bar. If pressure dropped during
steaming, allow pressure to recover.
Steam nozzle partially clogged
Remove and clean steam nozzle
Milk in steam wand and/or valve
Contact your authorized service rep.
Shots pouring too fast
Coffee grind too coarse
Use finer coffee grind
Shots taste bad
Coffee is not fresh or not freshly
ground
Ensure your coffee is fresh and freshly
ground
Group and/or filter holders and/
or filter baskets and or group
showers/screens need to be
cleaned or replaced
Please provide or contact your
authorized service rep.
Coffee grind is incorrect
Use properly ground coffee
Grindstones are dull
Contact your authorized service rep.
Boiler pressure is to high or to low Contact your authorized service rep.
No “Crema” on espresso
(“Crema”= emulsion on top of the
espresso)
Grind to coarse
Please use properly ground coffee
Coffee is not fresh
Use fresh and freshly ground coffee
Filterholder won’t fit in group
Gasket need to be replaced
Contact author. service rep
Too much coffee in filter
Use correct portion
Trouble Shooting