Robustel
GoFixed
W800
User
Guide
RT_W800_UG_v02.00
04.11.2011
Page
56
/59
Confidential
Chapter
4.
Troubleshooting
4.1
Factory
Settings
IP
:
192.168.1.1
DHCP
Server
:
Enable
User
name
:
admin
Password
:
admin
4.2
Troubleshooting
This
section
of
the
document
describes
possible
problems
encountered
when
using
the
Robustel
W800
Gateway
and
their
solutions.
4.2.1
Unable
to
Access
Internet
4.2.1.1
Check
the
Line
and
the
Device
1.
Check
the
indicator
of
power
supply
is
on,
if
not,
make
sure
the
connection
of
power
supply
is
correct;
make
sure
the
output
of
power
supply
is
correct;
make
sure
the
switch
of
power
supply
is
turned
on;
2.
Check
the
indicator
of
PC
is
on,
if
not,
Make
sure
the
connection
of
cable
and
network
adapter;
Make
sure
that
the
correct
cable
is
used;
3.
Check
the
DSL
LED
to
see
if
it
is
twinkling.
If
no
fast
twinkling
is
observed
within
3
minutes,
please
check
whether
phone
line
has
been
correctly
placed;
whether
ADSL
separator
is
correctly
used.
If
multiple
extensions
have
been
installed,
make
sure
that
the
separator
is
installed
prior
to
the
junction
box
of
phone
line.
If
the
above
items
are
confirmed
and
still
no
fast
twinkling
of
DSL
LED
is
observed,
call
the
ISP
to
query
whether
ADSL
service
has
been
provided
on
your
line;
4.
Check
the
DSL
LED
to
see
whether
it
is
unable
to
change
status
from
fast
twinkling
to
always
light,
or
whether
it
changes
status
to
fast
twinkling
after
sometime
of
always
light.
If
these
phenomena
occur
constantly,
please
contact
your
ISP
with
a
demand
to
check
lines
and
signal
quality;
If
there
is
no
problem
in
the
above
items,
the
line
and
the
device
shall
be
working.
Problems
may
come
from
your
computer
configuration
or
device
configuration.
