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If you have dif
fi
culty connecting the product to your computer network,
some of these steps may help to resolve the problem:
1. Con
fi
rm that a WiFi connected PC can access the Internet (i.e. can
browse the web) using the same network.
2. Check that your network’s
fi
rewall is not blocking any outgoing ports.
As a minimum, the product needs access to UDP and TCP ports
80 and 123. Port 53 may be required for DNS. Some Internet radio
services may require additional ports to be open. Windows Media
Player 11 or 12 will allocate a port number for UPnP media sharing
and will con
fi
gure Microsoft's Windows built-in
fi
rewall appropriately.
Other
fi
rewall software may require con
fi
guration for UPnP or to allow
particular IP addresses to have trusted access.
3. Check that your access point does not restrict connections to particular
MAC addresses (sometimes called MAC address
fi
ltering).
You can view the product’s MAC address using the
'Settings'
screen
in the UNDOK app.
The MAC address will typically be of the form
00:22:61:xx:xx:xx
4. If you have an encrypted network, check that you have entered the
correct encryption key into the UNDOK app. Remember that text-format
WPA keys are case sensitive. If you have problems connecting the
product to your network, then please ensure that you enter the correct
key for the network. If the problem persists, then you may need to
re-check your network con
fi
guration.
Troubleshooting
If you experience any trouble with your product, then you may
fi
nd it useful
to visit the help section on our web site.
As a
fi
rst step, the following points should be checked.
Is there power to the product?
• Make sure your product is plugged in and connected to the mains - see
page 7.
• Ensure your product is switched on.
Is your product not receiving audio?
• Check the volume level of your product.
• Check your product is in range and that you have connected your
product to your network.
• Ensure the product and the device used for control is connected to the
same
network.
• Ensure that WiFi is enabled on your device. Refer to your device’s
documentation for details.
• If your product is not visible within UNDOK,
fi
rst try restarting the UNDOK
app on your device. Try reinstalling the UNDOK app and check that
you have the latest version installed.
• If the WiFi connection to the product appears unreliable, try an Ethernet
connection to verify the functioning of the product.
• Try to eliminate possible interference from other sources e.g. cordless
phone, microwave oven etc.
