Page: 16
WARRANTY
Every care is taken to ensure that no defective equipment leaves our factory and all goods manufactured by
us are guaranteed against defective workmanship and materials for a period of 12 months from the date of
purchase. Roband Australia’s obligations pursuant to this express warranty being limited to the repair or
replacement of the defective goods or materials, at is option and subject to the terms contained within this
Warranty statement. Where relevant, glass, Teflon® and lamps are
not
included in this warranty and RCD
tripping due to moisture absorption by Tubular Heating Elements is not considered a warranty fault.
Generally, all goods claimed under this warranty must be returned to the factory or an authorized service
agent, freight prepaid, for inspection. All parts deemed to be defective will be replaced, however, no claims
will be entertained for second hand products, or parts damaged in transport, misused or modified in any way
without our approval. For machines that are not considered to be portable (e.g. food bars, rotisseries, large
hotplates and some bain maries), on site warranty service will be provided in capital city metropolitan areas
only. In all other locations, the customer is responsible for all travelling time/service call costs and payment
for this will be required prior to the commencement of the repair. The labour costs to actually repair the fault
will be met by the company.
Any repairs or replacement of defective goods or materials pursuant to this warranty, must be authorized by
Roband Australia prior to any action being taken. The company reserves the right to reject a claim for
warranty if it is not completely satisfied with the circumstances under which it occurred and any other costs
incurred for false claims or faults due to incorrect usage etc. are the responsibility of the claimant. Roband
Australia Pty Ltd nor any subsidiary company or Agent shall be liable for loss of profit or damage to other
equipment and property except where it is in breach of the guarantees provided in accordance with
Schedule 2 of the Competition and Consumer Act 2010 (Cth) or the applicable legislation from time to time.
The goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
forseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of
acceptable quality and the failure does not constitute a major failure.
Generally, authorized service agents are located in all areas which have authorized distribution dealers. For
the name of your nearest Australian authorised service agent, please contact:
Roband Australia Pty Ltd
1 Inman Road, Cromer, NSW 2099
Warranty Number: 1800 268 848
Phone: (02) 9971 1788 Fax: (02) 9971 1336
All other countries please contact your selling Agent.
Please complete the following details and keep this card in a safe place.
NAME
ADDRESS
MODEL No:
SERIAL No: DATE PURCHASE
NAME OF DEALER:
PLEASE RETAIN THIS SECTION FOR YOUR RECORDS
DO NOT POST
ROBAND
®
AUSTRALIA PTY LTD
