Q:
My phone displays
“
Locked
”
. What do I do?
A:
Locking your phone’s keypad prevents accidental, or
unauthorized use of your phone. Please refer to the
instructions in this guide for locking and unlocking your
phone.
Q:
I am having
problems with call quality
. What do I
do?
A:
Because cellular signals travel in straight lines, hills,
mountains, tunnels, underground parking garages,
extreme weather conditions and other such interference,
can affect call quality. Check the signal strength
indicator on the phone display. If it is low, move to an
area where the signal strength is better and try your call
again.
Q:
People are
unable to leave me voicemail messages
.
What do I do?
A:
Occasionally, network upgrades may require you to
reset your voicemail feature. Follow these steps to
enable voicemail once again:
1. Enter
## 002 # <OK>
or
<Send>
.
2. Enter
** 61 * + 4186079
and
the last 7 digits of
your cellular number # <OK>
or
<Send>
.
3. Enter
** 62 * + 4186079
and
the last 7 digits of
your cellular number # <OK>
or
<Send>
.
4. Enter
** 67 * + 4186079
and
the last 7 digits of
your cellular number # <OK>
or
<Send>
.
Note:
If you do not already subscribe to Voicemail,
contact Customer Care to activate this feature.
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e. Scroll through available networks and select a
network that you are not currently on, press
<Select>
.
f. Place a test call.
Tip:
When placing a test call, call Roadpost. Dial +1 905
272 5665
–
always a free call from your Roadpost phone.
3.
Changing the phone’s line
– Some phones may
offer multiple lines for use; if your phone has
multiple lines, always use
“Line 1”
.
On your Motorola Timeport
a. Press
<Menu>
and scroll to
“Phone Setup”
,
press
<OK>
.
b. Scroll to
“Line 1”
or
“Line 2”
, press
<OK>
.
c. Select
“Line 1”
if another line is currently active,
press
<OK>
.
d. Place a test call.
On your Motorola V66
a. Press
<Menu>
and scroll to
“Settings”
, press
<Select>
.
b. Scroll to
“Phone Status”
, press
<Select>
.
c. Scroll to
“Active Line”
, press
<Select>
d. Scroll to
“Line 1”
, press
<Select>
.
e. Place a test call.
Q:
My phone displays
“
SIM Error
”
. What do I do?
A:
If your phone displays the message “
SIM Error
”, check
that the SIM card is inserted correctly, and that the gold
surface of the SIM chip is clean. If it still does not work,
contact Roadpost Customer Care from another phone.
L
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