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Batteries
Batteries have a normal lifespan of between 2-3 years, depending on their use and
care. Batteries should be left on the charger when not in use and should never be
allowed to fully discharge. Allowing the battery to fully discharge can damage
the battery.
The battery has contacts located on the bottom of the battery housing. The battery
should never be placed on a conductive surface that would cause a short. If this
occurs, it is likely that the fuse located inside the housing would break. This fuse
can be replaced and should be changed prior to submitting a warranty claim.
All batteries are inspected prior to shipment, and, as such, should be free from
any manufacturing defect. That being said, the following is the warranty policy
for batteries:
1. If the battery fails during the first 90 days following purchase, it will be
replaced using the same guidelines for any warranty part.
2. If the battery fails during the first year following purchase, a new battery will
be provided at a charge of 50% of the prevailing cost of a new battery.
3. The warranty policy on batteries expires after one year following purchase.
What if I can’t wait for the defective component to be inspected?
If the customer desires that a replacement component be sent out immediately,
the following procedures will be followed:
1. Once the problem component has been identified, a remanufactured
component will be sent to the customer immediately.
2. The customer will be invoiced for the cost of a remanufactured component,
generally 75% of the full price.
3. A Return Merchandise Authorization (RMA) will be issued for the return of
the defective component. This RMA number should be clearly displayed on
the outside of the package containing the returned part. The customer can
use the same box that was used to ship the remanufactured component.
4. The customer will promptly return the defective component.
5. After inspection by our technical staff, if the defective component is covered
under the terms of the warranty, a credit will be issued to cancel out the
invoice issued for the component.
6. If the component is not covered under warranty, the invoice is payable by the
customer.
7. RMT will pay all freight charges for components less than 90 days old. After
90 days, the customer pays all freight charges.
All returns will be processed promptly in our factory.
For further information, please contact our Customer Service Department at
305-247-8300.
